Regional Service Operations Manager - South

Can you bring your sales experience to our team at ASSA ABLOY? Join our team in the UK, covering the South, and enjoy a collaborative culture that empowers you to build a career you can be proud of.

Please note that this role is based in the South but requires regular visits to the Sheffield/Stoke on Trent offices.

What you would do as our Regional Service Operations Manager

Reporting to and working very closely with the Head of Service Operations to oversee, guide and drive both the Service Engineer community and our internal Service colleagues to achieve our targeted growth objectives whilst offering best in class technical and customer service.

You would also:

• Oversee, guide and drive the Service Engineer community to achieve growth objectives while ensuring best‑in‑class technical and customer service.

• Manage the Service community by providing clear direction and support, ensuring engineers are fully equipped, trained and competent in all aspects of their roles.

• Collaborate closely with the QHSE Manager to consistently deliver a strong H&S message and acting as point of escalation for the call center, including resolving out‑of‑hours call‑out issues when needed.

• Manage performance of Service Engineer resources, taking corrective action where necessary, and jointly agreeing with the Head of Service on delivering the required monthly service invoicing forecast.

• Ensure quality costs related to service are reduced in line with group‑defined objectives.

The skills and experience you need
We are looking for someone who:

• Is a hands‑on and inclusive leader who continually guides their team, with a proven track record of leading externally based resources to achieve targeted objectives.

• Is technically aware and experienced in managing large, geographically dispersed teams to deliver required results, while developing and maintaining strong, mutually beneficial relationships with customers and colleagues.

• Has a strong understanding of health and safety within an industrial environment; IOSH/NEBOSH preferred but not required.

• Is able to prepare, update and interpret reports in various formats, including Excel, pivot tables and PowerPoint..

• Possesses thorough knowledge of our business model, preferably with knowledge of the entrance automation industry, and works closely with peers, contributing significantly to the overall leadership of the business.

What we offer

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.

• A competitive salary and incentive scheme.

We review applications regularly, so don’t wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.

To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Giulia Virde, Talent Acquisition Business Partner, at giulia.virde@assaabloy.com.

Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.