Commercial Account Manager

Can you bring your customer centric approach to our Commercial Account Management team based in Carlisle UK, where you can enjoy a collaborative culture that empowers you to build a career you can be proud of.

What you would do as our Commercial Account Manager

As our Commercial Account Manager, you will drive category growth and commercial performance across key merchant and retail accounts through strategic account management, data-driven decision making, and effective cross-functional collaboration.

You will be responsible for delivering best-in-class product content, optimising digital merchandising, and ensuring that customer ranges, pricing, and product information are fully aligned with commercial objectives. Acting as the primary commercial lead for major accounts, you will build strong relationships, identify growth opportunities, and ensure product and category strategies effectively meet both customer and market needs.

You would also:

• Lead category strategy, product development collaboration, and compliance to deliver competitive and commercially successful ranges.

• Manage key customer accounts, driving sales, profitability, and long-term strategic relationships.

• Analyse performance data to identify trends, risks, and growth opportunities, providing actionable insights.

• Oversee digital merchandising and product data to ensure accurate, high-quality, and optimised customer listings.

• Collaborate cross-functionally to support operations, improve processes, and strengthen customer engagement through proactive communication.

The skills and experience you need
We are looking for someone who has:

• Commercial experience in retail, merchant, or B2B environments, with strong business understanding.

• Ability to analyse data, identify opportunities, and turn insights into actionable plans.

• Experience managing complex accounts and building strong senior stakeholder relationships.

• Strong negotiation, problem-solving skills, and ability to manage multiple priorities in fast-paced settings.

• Excellent communication, collaboration, and MS Office skills (especially Excel), with additional industry qualifications desirable.

Who will I be working for

Carlisle Brass  are one of the UK’s most recognised architectural hardware brands, synonymous with architectural ironmongers, builders’ merchants, and major DIY retailers since 1986.

Located in Cumbria, home of the English Lake District, we operate a next day service, nationwide and beyond. We are passionate about our products, people, and customers.

Part of the ASSA ABLOY group, the global leader in access solutions.

What we offer

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.

• A competitive salary and incentive scheme.

• Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension, discount portal, recognition scheme and wellbeing program… to name just a few!

We review applications regularly, so don’t wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.

To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Nadia Aslam, Talent Acquisition Business Partner, at nadia.aslam@assaabloy.com

Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.