IT Systems Engineer (Infrastructure)


IT Systems Engineer (Infrastructure)

Location: Malta, Galway, Ireland

Job ID: 7182


As our IT systems Engineer (Infrastructure) you will work to carry out implementations, maintenance, configuration, administration, operation, and the support of the infrastructure of various high profile IT systems running Windows and Linux. 


You will be focused on improving the stability and performance of the system, maintaining, and improving the security posture of the systems, delivering new solutions, continuous monitoring of the system health, troubleshooting issues that arise and ensure compliance with security standards. In addition, you will work as a team with fellow technical IT personnel to grow and develop within a leading technology company


Who are we?  

HID Global powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.   We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. Check us out here: and 



As our IT Systems Engineer (infrastructure), you’ll support HID’s success by: 

  • Leading the implementation, administration and support of the Infrastructure (inc Windows/Linux Servers physical/virtual, pcs, firewalls, F5s, SCCM, WSUS, LogRhythm, Solarwinds etc).
  • Leading Level 2 support for both HID and 3rd party provided infrastructure.
  • Leading the root cause analysis to determine both the best course of action for Restorations and Resolutions of incidents in systems, processes and services, and assist with the implementation of agreed remedies and preventive measures.
  • Reporting on team activities and trends.
  • Mentoring and coaching more junior members of the team.
  • Being an example and inspiring others in the team to meet agreed service levels.
  • Maintaining an in-depth knowledge of the Infrastructure and environment, providing expert advice regarding its use.
  • Specifies and designs systems. Selects appropriate design standards, methods and tools, consistent with agreed architectures and ensures they are applied effectively. Reviews others' systems designs to ensure selection of appropriate technology, efficient use of resources, and integration of multiple systems and technology. 
  • Ensuring that the system design balances functional, service quality, security, and systems management requirements.
  • Leading the generation and maintenance of all technical system documentation, ensuring proper version control is employed in accordance with the latest standards. 
  • Liaising with internal teams and 3rd party suppliers as required, supporting their Level 3 investigations into incidents/problems/requests escalated to them
  • Assisting in the day-to-day support for all technical matters in territory and to work closely with local support companies.
  • Assisting with maintaining and testing disaster recovery and fail-over procedures.
  • Ensuring IT compliance standards are maintained as appropriate for independent auditing, implement and champion best practice processes.
  • Being part of the on-call support roster.
  • Some travel abroad may be required (implementation, training, FATs, UATs, SATs, CATs, occasional Level 2 support visits etc) 



What we will love about your background:

  • 5 years’ experience working in a corporate IT environment.
  • Experience in installing and configuring servers (physical and VMs) and Active Directory
  • Knowledge of Microsoft/Linux Server Administration gained through experience
  • Solid understanding of the components that make up an IT Infrastructure (such as Windows/Linux Servers physical/virtual, pcs, firewalls, F5s, SCCM, WSUS, LogRhythm, Solarwinds etc) 
  • Experience in patch management, anti-virus updates, and back up management.
  • Excellent troubleshooting skills and able to find root causes, capture learning, share knowledge, and prevent re occurrence


Your Experience and Education include:

  • Experience working in data centers and secure zones
  • Information Technology degree 
  • ITIL foundation certification


Why apply? 

  • Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
  • Innovation: You embrace challenges and want to drive ambitious change.
  • Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly.


This position is only open to EU residents or candidates who have been living in Malta for at least 5 years.




We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 50,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.


Zejtun, MT, ZTN3000

IT, Telecom & Internet
Mid-senior level