Field Support Engineer

An Amazing Career Opportunity for a Field Support Engineer!! 

Location: Malta (Zejtun) or UK (Basingstoke)

Job ID: 21120

We have an exciting opportunity for a Field Support Engineer who will be responsible for the continued maintenance, technical and system support, and enhancement of new or existing products or systems in the field.

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

As our Field Support Engineer, you’ll support HID’s success by:

• Incident Management – Leading and providing thorough L1 and L2 hardware, software, system and peripheral support, and tracking status and updates through the HID service management tool as per ITIL framework.
• Providing a professional engineering service on customer site(s), corrective and preventive maintenance, in line with the Service Level Agreements (SLA) ensuring contractual targets are achieved and customer satisfaction maintained.
• Performing corrective and preventive maintenance, resolving incidents, assisting with installations and upgrades. Carry out planned corrective and preventative maintenance in accordance with the HID and OEM requirements.
• Identifying delivery and operational risks and provide inputs how to mitigate.
• Ensuring that repairs and maintenance is carried out to highest quality, within the shortest time frame and right first time.
• Maintaining a spares stock inventory (part usage, requests, transfers, refurbishment).
• Maintaining all HID tools and equipment in a good working order ensuring all legal health and safety and quality are compliant.
• Before and after machine intervention, backup machine settings, informing operators and managers of status by providing a detailed-on site job sheet within the HID service management tool.
• Take ownership and participate in the problem management and continual service improvement processes with the focus to improve user experience.

What we will love about your background: 

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Higher level education in electro-mechanical engineering, a related degree, and three years field experience above the minimum requirement listed below. Or eight years experience in field in the absence of a relevant degree.

Your Experience and Education include:             

• Requires a minimum of 4 years’ experience as a mechanical engineer or service technician, with experience in both a manufacturing environment and on-premises at customer sites.
• Proven track-record of successfully supporting large print machines with laser/inkjet or similar.
• Experience in repair and maintenance with proven fault-finding capabilities, in all fields of mechatronics, i.e. electrical, electronics, IT and mechanics
• Experience building effective working relationships with customer and suppliers.
• Experience working internationally.

Why apply? 

Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.

Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.

Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 52,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal