Change Manager

An Amazing Career Opportunity for a Change Manager!! 

Location: Malta

Job ID: 19687

The Change Manager is responsible for managing the life cycle and coordination of all system changes across CIDs customer portfolio. The primary objective is to enable beneficial IT changes to be made, with minimum disruption to the customer systems and facilitate Continuous Service Improvement in line with the ITIL framework.

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

As our Change Manager, you’ll support HID’s success by: 

• Managing all aspects of the end to end the Change Management process as per ITIL framework.
• Rolling out system IT change management to all CID programs for customer solutions, working closely with the Program Managers and the PMO.
• Monitoring compliance to the change management policies and procedures.
• Supporting internal/external audits with Change Data.
• Ensuring all attributes of changes are considered, release notes, test reports, deployment, rollback, risk mitigation, documentation updates, evidence etc.
• Documenting the change methodology, review procedures and checklists incorporating updates through continuous improvement and feedback loops.
• Training stakeholders (internal, customer, and 3rd parties) on the change management process and tools used.
• Taking ownership of the change registers, and audit for the collection of associated evidence and approvals throughout the Change life cycle.
• Conducting impact analyses, assess change readiness, resource requirements, schedule of change, and identify key stakeholders. Assess action plans to address the human side of change both internal and external.
• Monitoring and reporting the success rate and downtime of changes, look for trends, both positive and negative to feed into continuous service improvement.
• Identifying, quantifying, prioritizing, and managing change risks; developing and managing risk mitigation plans; and escalating to project board/ core team for contingency plan execution as necessary
• Coordinating periodic IT Change Advisory Board meetings by customer as per requirements and process maturity
• Chairing technical meetings and presenting to a varied stakeholder group.
• Participating in the Core Team reporting on work packages Support stakeholders involved in system changes such as requestors, CABs, PMs and customers with implementing effective change management across all programs.
• Collaborating with all stakeholders to confirm change requirements are known and accepted.
• Creating, participating in, managing, and delivering Root Cause Analysis and associated reports when changes do not go to plan or changes are rolled back, and put in place mechanisms and processes to prevent repeat.
• Working closely with the Release, Control and Validation teams, the operational support and analysis teams, dev teams and the core teams.
• Supporting planning, scheduling and controlling the movement of releases to test and live environments. Ensuring the client and Partners & Suppliers are aware of Operational Changes/Releases and on hand to support as required.
• Participating in Business Continuity planning, Disaster Recovery planning, testing and recovery operations when either scenario is invoked.
• Being held accountable for timely communication of status or critical decisions needed from accountable executives - proactively identify options/recommendations

What we will love about your background: 

• Requires a minimum of 3 years’ experience of formal IT change control, release and deployment in controlled environments, similar role, or background in IT field adopting ITIL practices in enterprise environments.
• Experience working internationally, collaborating with diverse cultures.
• Experience with an ITSM tool.
• Experience working with 3rd party suppliers.
• Must be able to demonstrate experience leading IT change management activities, ideally in multi-site, multi-client and multiple environments.

Your Experience and Education include:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Higher level education in software engineering or computer science or below listed certifications
• ITIL foundation Desirable
• ITIL intermediate module Desirable

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible workenvironment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes.If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 52,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal