Change Manager

 

Change Manager

Location(s): Malta, Ireland, UK

Job ID: 17607

 

HID are looking for a Change Manager to join our site in Malta.

 

The Change Manager is responsible for managing the life cycle and coordination of all system changes across the CIDs program portfolio as well as the Asset Register/DB.

 

Your primary objective is to enable beneficial changes to be made, with minimum disruption to the systems, and facilitate Continuous Service Improvement.

 

If you’re looking to join a leading technology company, keep reading!

 

Who are we?  

HID Global powers the trusted identities of the world’s people, places and things, allowing people to transact safely, work productively and travel freely.   We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

 

As our Change Manager, you’ll support HID’s success by preforming the below: 

  • Managing all aspects of the end-to-end Change Management process.
  • Completing the roll out system change management to all CID programs, working closely with the Program Managers and the PMO.
  • Supporting stakeholders involved in system changes such as requestors, CABs, PMs and customers with implementing effective change management across all programs.
  • Monitoring compliance to the change management policies and procedures.
  • Supporting internal/external audits.
  • Ensuring all attributes of changes are considered, release notes, test reports, deployment, rollback, risk mitigation, documentation updates etc.
  • Verifying that the team is able to support the new service and the client is prepared and able to use it.
  • Conducting impact analyses, assess change readiness, resource requirements, schedule of change, and identify key stakeholders. Assess action plans to address the human side of change both internal and external.
  • Incorporating updates to the change methodology, procedures and checklists through continuous improvement and feedback loops.
  • Monitoring the success rate and downtime of changes, look for trends, both positive and negative to feed into continuous service improvement.
  • Ensuring deployments do not impact on the availability of critical systems, minimizing downtime for all deployments into the Live environment.
  • Taking ownership of the change registers, and audit for the collection of associated evidence and approvals throughout the Change life cycle.
  • Ensuring any feedback made during the Customer Acceptance Testing is captured and acted upon as part of CSI.
  • Chairing technical meetings and presenting to a varied stakeholder group.
  • Maintains standards at all times.
  • Identifying, quantifying, prioritize, and manage change risks; develop and manage risk mitigation plans; and escalate to project board for contingency plan execution as necessary
  • Participated in the Core Team reporting on work packages.
  • Train stakeholders (internal, customer, and 3rd parties) on the change management process.
  • Working closely with the Release, Control and Validation teams, the operational support and analysis teams, dev teams and the core teams.
  • Supporting planning, scheduling and controlling the movement of releases to test and live environments. Ensure the client and Partners & Suppliers are aware of Operational Changes/Releases and on hand to support as required.
  • Creating, participate in, manage, and deliver Root Cause Analysis and associated reports when changes do not go to plan or changes are rolled back, and put in place mechanisms and processes to prevent repeat.
  • Working with support, operations, field engineers, and project management teams to compile and maintain an asset register across all programmes

 

 

What we will love about your background:

  • Excellent customer facing skills.
  • Experience of working with 3rd party suppliers.
  • Ability to influence and motivate others, mobilise teams and lead through setting a strong example and being able to give clarity of direction and purpose.
  • Hard-working, goal oriented and with a high level of energy and enthusiasm; able to operate efficiently, effectively and professionally within a fast paced, dynamic and results driven business environment.
  • Effective at determining a course of action, breaking it down into smaller steps and planning and resourcing accordingly. Able to plan and forecast based on business priorities.
  • Exceptional interpersonal and stakeholder management skills and the ability to communicate with authority both verbally and in writing at all levels of the business and across different cultures.
  • Ability to tailor communication appropriately to the requirement of diverse audiences, acting as a bridge between teams, both technical and non-technical.
  • Ability to listen and understand information and to interpret stakeholder and customer needs.
  • Have the ability to quickly grasp the technological architecture that underpins the products and service.
  • Excellent problem solving and critical thinking skills with the ability to analyse complex situations; responsible and accountable for own decision making.

 

 

Your Experience and Education include:    

  • Requires a minimum of 4 to 7 years’ experience of formal change control, release and deployment in controlled environments.  
  • Experience working internationally.
  • ITIL foundation.
  • Must be able to demonstrate experience leading change management activities, ideally in multi-site, multi-client and multiple environments.

 

 

Why apply? 

  • Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
  • Innovation: You embrace challenges and want to drive ambitious change.
  • Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly.

 

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 50,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences. 

 #LI-HIDGlobal

Zejtun, MT, ZTN3000 Galway, IE, H91 YPN7 Basingstoke, ENG, GB, RG24 8WG Galway, IE Galway, IE, H91A4T2

IT, Telecom & Internet
0-10%
Associate
31-Mar-2023