Product Support Engineer, DAS EMEIA

Can you utilize your exceptional technical skills and experience to resolve incidents and manage change activities?

Join our  Team in in Kraków (Zabierzów), Poland and enjoy a collaborative culture that empowers you to build a career you can be proud of.     

What you would do as Product Support Engineer

ASSA ABLOY are the global leader in Access Solutions. We are looking for Product Support Engineer to join our Digital Access Solutions (DAS) organisation. You will collaborate with our customers and internal / external experts to resolve incidents in our electromechanical & keyless locking solutions and related web applications. Your responsibilities would also include hosting & maintenance related activities for our cloud hosted solution.

You would also: 

• Support ASSA ABLOY internal teams on 2nd line support function for electromechanical & keyless locking solutions.
• Maintain Windows & Linux based hosting environments.
• Be responsible for cloud hosting related maintenance, change and monitoring activities.
• Provide support for selected enterprise customers.
• Create technical documentation. 

The skills and experience you need:
 We are looking for someone who:
 

• Has previous experience in a support role or equivalent.
• Has knowledge of Service Desk work and ticketing best practices, Windows Server & Microsoft SQL Server, as well as basic knowledge of IP networking as information security.
• Has excellent communications skills in English, both written and spoken.
• Is available to work according to our scheduled shifts; while most of the shifts takes place within Monday – Friday office hours, this role includes occasional night, evening and weekend shifts. We operate a hybrid work model to support you in this setup. Occasional travels within EMEIA may occur.
• Is capable to work and prioritise tasks under pressure.

Additionally, experience or knowledge in the following areas will be highly desirable: Cloud hosting on Amazon Web Services; Certifications e.g., ITIL, Windows Server, SQL or AWS, Apache Tomcat or similar web application knowledge;  Linux expertise; knowledge of PKI, TLS protocol and certificates; familiarity with Digital Access Control and previous experience from international work environment.

What we offer 

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a successful career with us – here’s what we have to offer:

• Hybrid work model.

• Competitive salary package.

• Flexible working arrangement.

• Stable employment in a friendly international atmosphere.

• Private Medical Care.

• Multisport card.

• Business phone.

• In-house free English classes.

• Training budget.

• Ergonomic workplaces with all necessary tools and equipment.
 

We review applications regularly, so don’t wait!

We are building diverse, inclusive teams and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply!

To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, please email  Daria Skucha, Talent Acquisition Business Partner at daria.skucha@assaabloy.com       

Let’s create a safer and more open world – together!

To find out more about us, visit www.assaabloy.com

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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