Systems Support Specialist

 

 

An Amazing Career Opportunity for a Systems Support Specialist – Help Desk! 

Location: Woodland Hills, CA (hybrid)

Job ID: 11129

 

Can you provide and facilitate frontline support to our clients company-wide? Do you possess exceptional client support skills via phone, email, and online chat? If so, we want to hear from you! 

 

Who are we? 

HID Global powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

 
HID’s Technical Support Department: 

The Technical Support department is responsible for maintaining current knowledge of all product offerings and technical support procedures to provide accurate solutions to clients. With minimal supervision, the Systems Support Specialist performs customer support/help desk functions for existing clients. The qualified candidate will receive calls or emails from clients and make outgoing calls to clients. Responsibilities include servicing client requests and requirements via telephone or remote connection via the Internet using Webex, TeamViewer, Anydesk, or VPN.


As our Systems Support Specialist, you’ll support HID’s success by: 

 

  • Quickly identifying problems and providing a solution with minimal downtime.
  • Providing consultation on systems provided.
  • Providing system software update (software release).
  • Remote system training
  • Troubleshooting hardware.
  • Recording all cases to helpdesk software.

 

What we will love about your background: 

 

  • Experience with Data manipulation (SQL queries).
  • Ability to work well under pressure and ability to multi-task to meet deadlines.
  • Ability to work on-call rotation for the after-hours emergency phone.
  • Working knowledge of remote system training.
  • Ability to communicate effectively both verbally and in writing.

 

Your Experience and Education include:             

 

  • 2-3 years of experience in tech support and customer service.
  • Solid SQL knowledge (server setup, database, and queries).
  • Proficient in Microsoft Windows and Microsoft Server (Standalone, Network or VM).
  • Basic networking knowledge (IP Configurations, TCP/IP, VLAN).

 

Why apply? 

 

  • Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
  • Innovation: You embrace challenges and want to drive ambitious change.
  • Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly.

 

HID Global is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation. 

 

#techsupport #IT #helpdesk #ITsupport #hybrid #HIDJobs

 

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 50,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal #LI-HYBRID

Woodland Hills, CA, US, 91367

Customer Service & Contact Center Operations
31%-60%
Entry level
04-Nov-2022


Nearest Major Market: Los Angeles