Associate Account Manager - Bilingual

Are you looking for an opportunity to utilize your customer service background while working for a global industry leader? 

If you answered yes to these questions, we should talk!

Fleming Door (an ASSA ABLOY company) is growing! We are adding a Junior Account Manager – Bilingual to our team located in Woodbridge, Ontario.

Come see who we are at: https://www.assaabloy.com/group/en/about-us

What will you be doing as our Junior Account Manager - Bilingual?

You will work on the Customer Service team supporting our Customer Service team members as you learn about our products and processes and develop towards supporting direct customers as well as intercompany associates in their daily requirements.  You’ll develop strong relationships with Customers, Sales and support departments to provide an excellent customer experience, supporting future growth and lasting success with our customers.

You will also:

• Provide exceptional support for customers in French speaking regions for a  technical product environment, including customer inquiries, pricing and discounts inquiries, order entry and order follow up and support after sales inquiries.
• Review orders for product and pricing accuracy and reach out to customers to ensure the accuracy of the order and suggest alternatives to meet customer requirements.
• Build strong relationships and understanding with customers, sales, teammates and support departments to ensure customer requirements are satisfied consistently.
• Act as the customer advocate within Fleming and Baron and provide timely and accurate updates to customers, sales and internal departments.
• Work in partnership with sales team to help drive sales growth and uncover new opportunities with the customers.
• Other responsibilities as required.

The Skills and Experience you will need:

• Bilingual (Fluent in both French and English)
• 2-3 years of experience in managing accounts particularly with custom products
• Strong understanding of customer service principles and practices
• Experienced in using CRM tools, MS Office applications as well as ease moving between applications and ERP systems like JDE to support customers.
• Manufacturing and/or Building Material products knowledge is an asset
• University degree or a technology related diploma
• Demonstrated ability to provide outstanding support in a fast-paced environment
• Enthusiasm about learning technical products and providing technical support and guidance for customers
• Experience working successfully in a B2B environment
• Excellent ability to communicate and work successfully within a team
• Ability to troubleshoot, take initiative and implement solutions to resolve issues
• Strong ability to build positive relationships, handle conflict resolution and establish credibility internally and externally

What we offer!

We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us. Here are some highlights of what we have to offer:

• Medical, Dental, Vision, RRSP, Short and Long-term Disability, Life and AD&D Insurance, Flexible Spending, Employee Assistance Program, discount portal, recognition and well-being programs … just to name just a few!
• Paid Vacation, Sick Time, and 12 paid Company Holidays
• Tuition Reimbursement, Learning and Career Development opportunities 
• Competitive Salary

We review applications regularly, so don’t wait!

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post.

If you have any questions about the role or the process, email Stephanie Mandato, Senior Talent Acquisition Manager at stephanie.mandato@assaabloy.com

Let’s create a safer and more open world - together!

AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

#LI-SM1

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.