Software Support Specialist EMEIA

Are you quick learner? Join our team in any European country and enjoy a collaborative culture that empowers you to build a career you can be proud of. 

What you would do as our Software Support Specialist EMEIA

Openings Studio™ is ASSA ABLOY’s unique BIM-enabled cloud solution that helps architects, suppliers, installers, contractors, building owners, facilities managers and more to design, specify and maintain openings throughout the entire building lifecycle. The EMEIA division is looking to appoint an Software Support Specialist  to join an established team supporting a growing Openings Studio userbase and community. This newly created role will report to the BIM Development Manager EMEIA and will involve working closely with the global Openings Studio development team and the Openings Studio leads across all market regions to ensure defined support level is met through best customer experience.

You would also:

• Become subject matter expert in Openings Studio and practice as EMEIA level support fulfiller (troubleshoot, resolve and escalate as appropriate while ensuring agreed support and service level is met).
• Escalate and liaise with Openings Studio global support and development team based in the USA.
• Coordinate any technical aspects required to stand-up new regions countries in the application.
• Launch new releases, implement upgrades or other maintenance tasks.
• Support the implementation of advanced features and capabilities as Machine Learning and Artificial Intelligence.

The skills and experience you need

We are looking for someone who:

• Has strong computer, analytical and organizational skills.
• Is a problem solver that is able to work quickly and methodically and someone who has positive take-charge attitude.
• Has good communication skills with ability to work with people from multi-cultural teams within a matrix environment.
• Has experience in one or more of the following, a plus: Openings Studio, SQL data restores, SSRS development and maintenance.
• Has knowledge of Autodesk® Revit® Architecture or GRAPHISOFT® ARCHICAD® software, it is a plus.

We review applications regularly, so don’t wait

We are building diverse, inclusive teams, and encourage applications from everyone who  can see themselves working with us. Just set up your profile and apply here. To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Monika Fikrová, Talent Acquisition Business Partner, at monika.fikrova@assaabloy.com.

Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.