Senior Quality Technician

Position Title: Senior Quality Technician

Location: Williamsport, MD

Reports To: Quality Manager

Department: Production

Classification: Exempt, Full-Time

Salary: $65,000-$75,000 DOE

Position Summary

The Sr. Quality Technician is responsible for ensuring the products produced meet quality standards required to minimize quality costs and maximize customer satisfaction.

Key Responsibilities

• Conduct inspections and tests across all stages of production including on incoming materials, in-process components, and finished products to ensure they meet company quality standards, engineering drawings, and/or inspection instructions and maintain detailed records.
• Accepts or rejects material, parts, and assemblies, using engineering drawings and/or inspection instructions.
• Perform visual inspections, measurements, and functional tests using various tools and equipment.
• Control plan, deviation request, change order request, and QA alert management.
• Own the Production Part Approval Process (PPAP) to validate to the customer that all areas of the design and production processes have been reviewed to ensure high quality products.
• Identify and report any non-conformities or deviations from quality standards to Product Engineering and Quality Manager.
• Assist in the investigation of customer complaints or product failures to determine root causes and implement corrective actions.
• Participate in the development and implementation of quality control procedures, work instructions, and inspection plans.
• Facilitate and support efforts to continuously improve product quality, while ensuring safety, efficiency, and compliance.
• Collaborate with production teams to identify and resolve quality issues in a timely manner.
• Conduct internal audits to verify compliance with quality management system requirements.
• Assist in the training of employees on quality control procedures and practices.
• Directly communicate with mold suppliers on injection mold repair and modification management.
• Stay updated with industry trends, regulations, and best practices related to quality control.
• Conducts process audits of production processes.
• Accurately records and reports inspection results.
• Performs first piece inspections and other assigned run inspections.
• Maintains quality tool calibrations and creates/maintains an equipment maintenance plan.

Knowledge, Skills and Abilities

• Minimum of 5-7 years’ experience in a manufacturing environment, with 2+ years in a Quality Technician or similar quality control role.
• Strong knowledge of quality control principles, techniques, and tools.
• Experience with inspection methods and equipment (e.g., calipers, gauges, micrometers).
• Familiarity with ISO 9001 or other quality management systems is preferred.
• Excellent attention to detail and ability to follow procedures accurately.
• Strong problem-solving and analytical skills.
• Effective communication and teamwork abilities.
• Proficiency in using computer systems and software for data entry and analysis.
• Ensures implementation and adherence to health and safety procedures.
• Must be able to lift, push or pull 40 pounds.

Education and Certification

• High school diploma or equivalent; associate's degree or technical certification in a related field is preferred.

About ASSA ABLOY Fenestration

ASSA ABLOY Fenestration is the result of the integration of two heritage brands—Caldwell (established 1888 in Rochester, NY) and Interlock (founded in New Zealand in 1961)—under the global ASSA ABLOY umbrella. Renowned for proprietary, high-performance hardware solutions, the company leads in window and door innovations: from advanced hung window balances and sash lock systems to multipoint, smart security and hardware for sliding, casement, awning, swing, and folding door applications. ASSA ABLOY Fenestration is committed to a culture built on empowerment, innovation, and integrity, and is supported by the extensive resources of ASSA ABLOY—over 50,000 colleagues across 70+ countries.

Company Statement

ASSA ABLOY Fenestration, LLC. is committed to the policy of Equal Employment Opportunity.  This policy expressly prohibits discrimination on the bases of sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, disability, genetic predisposition or carrier status, veteran status or status as a member of any other protected group or activity. 

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.