Manufacturing ERP Lead

Title: Manufacturing ERP Lead

Department: Supply Chain

Reports To: ERP Project & Supply Chain Manager

Location: Williamsport, MD

Classification: Non-Exempt, Full-Time

Annual Salary: $70,000-$90,000

Position Summary

The ERP BPO-Business Process Owner will be responsible for all ASSA ABLOY Fenestration manufacturing Plant Operations sites. Serves as the primary ERP expert at the plant level, ensuring that ERP processes align with business needs, are standardized, and consistent across all sites as required and effectively utilized. This role is responsible for developing standard operating procedures (SOPs), training plant personnel, and leading the manufacturing system enhancements to optimize manufacturing, inventory, and supply chain operations.

Essential Job Functions

ERP Process Ownership & Standardization

• Develop, document, and maintain standard operating procedures (SOPs) for ERP processes relating to manufacturing plant operations across all sites.
• Ensure ERP best practices are consistently followed across departments.
• Act as liaison between plant and corporate teams to align system processes and business goals.
• Establish and enforce data governance standards for manufacturing master data.
• Perform periodic ERP data audits to ensure accuracy, completeness, and corporate compliance.

Training & Change Management

• Design and deliver ERP training programs for plant users, ensuring proficiency across production planning, inventory management, and reporting functions.
• Develop training materials, user guides, and reference documents.
• Provide ongoing coaching & support for plant users adapting to ERP system and enhancements.
• Manage and update ERP user competency formats and associated training records

ERP System Support & Continuous Improvement

• Troubleshoot and resolve plant ERP process and functional issues.
• Identify innovative solutions to ERP system and application challenges.
• Work with corporate IT/ERP teams to test and implement system enhancements.
• Lead and implement ERP-driven optimization initiatives to enhance manufacturing efficiency such as;  production, capacity, resources planning, constraints, and finite scheduling.
• Design and implement system-based production reporting to replace manual spreadsheets.
• Support configuration and accuracy of manufacturing master data and systems.
• Assist in developing KPI, Reporting, & Analytics Activities

Cross-Functional Collaboration

• Partner with Supply Chain, Production, Quality, and IT teams to optimize ERP-driven workflows.
• Support ERP upgrades, module implementations, and system integrations.
• Act as the ERP advocate, ensure users understand system capabilities and the business impact.
• Assesses risks, develop mitigation plans, communicate, and escalate with stakeholders.
• Validate user requirements and execute functional testing to ensure ERP changes meet needs without disrupting existing processes.

Knowledge, Skills and Abilities

• Experience: minimum 2-5 years in manufacturing, supply chain, or ERP-related roles within a plant environment. Fenestration experience is a plus.
• ERP Knowledge: Hands-on experience with IFS highly preferred, or other manufacturing ERP systems a MUST HAVE (i.e. JP Edwards, Microsoft Dynamics).
• Process Documentation: Ability to develop SOPs, process flow diagrams, and training guides.
• Training & Support: Strong end-user training, change management, and troubleshooting skills.
• Problem-Solving: Ability to analyze system issues, identify root causes, and implement solutions.
• Collaboration: Effective cross-functional communication with IT, supply chain, and operations.
• Environment: Experience working in a high-volume manufacturing/plant environment within automation, CNC machine, assembly, etc.  

Educational & Certification

Bachelor’s Degree with 2+ years’ industry experience, OR HS Diploma/Associate’s Degree with minimum 5 years’ industry experience

Behaviors/Skills

• Working operations knowledge of manufacturing processes (automation and manual).
• Working knowledge with Lean methodologies (6S, Kaizen, Kanban, continuous improvement).
• Proven track record of strong operational leadership and demonstrated business acumen in a highly fluid environment.
• Proven capability to manage multiple complex projects while meeting project requirements.
• Risk management - proactive identification of risks, mitigation options and recovery plans.
• Strong leadership qualities with proven ability to lead and influence without direct authority.
• Strong planning, organization, data analysis, and policy/procedure development skills.
• Potential for supervision of professional staff; communicating effectively in oral and written form.

About ASSA ABLOY Fenestration

ASSA ABLOY Fenestration is the result of the integration of two heritage brands—Caldwell (established 1888 in Rochester, NY) and Interlock (founded in New Zealand in 1961)—under the global ASSA ABLOY umbrella. Renowned for proprietary, high-performance hardware solutions, the company leads in window and door innovations: from advanced hung window balances and sash lock systems to multipoint, smart security and hardware for sliding, casement, awning, swing, and folding door applications. ASSA ABLOY Fenestration is committed to a culture built on empowerment, innovation, and integrity, and is supported by the extensive resources of ASSA ABLOY—over 50,000 colleagues across 70+ countries.

Company Statement

ASSA ABLOY Fenestration, LLC. is committed to the policy of Equal Employment Opportunity.  This policy expressly prohibits discrimination on the bases of sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, disability, genetic predisposition or carrier status, veteran status or status as a member of any other protected group or activity. 

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.