Technical Training and Content Manager - Yale EMEIA

Can you bring training expertise to our team? Join our teams in Willenhall or Woking, UK and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What you would do as our Technical Training and Content Manager - Yale EMEIA

We are seeking a dynamic and experienced Technical Training and Content Manager to join our Yale EMEIA team. The ideal candidate will play a pivotal role in developing and executing comprehensive training programs and creating engaging content that educates, informs, and inspires our stakeholders, including customers, partners, and internal teams. As part of the Yale EMEIA Smart Residential (SRS) team, this role focuses on our Yale Smart product portfolio, primarily Smart Door Locks, Alarms and Surveillance (CCTV & IP cameras) and Safes across the EMEIA Region.

You would also:

• Have an passion to become knowledgeable about our products to effectively train our employees and improve customer support. 
• Create high-quality public support content to enhance self-service and consumer understanding of Yales products with a proactive approach that can greatly benefit both our customers and the company.
• Effectively manage, develop, and maintain the internal learning management system that supports the internal team. 
• Develop compelling multimedia content such as videos, animations, infographics, and presentations to convey complex concepts in an accessible manner. 
• Serve as a primary point of contact for training-related inquiries and support internal teams in addressing training needs effectively.

The skills and experience you need

We are looking for someone who:

• Has proven work experience within a support training environment, having held a position in knowledgebase management, training (or similar) role.
• Has experience in developing and delivering product and process training material e.g. interactive, hands-on to small groups and in front of larger audiences.
• Has experience working in a customer support and technical consumer electronic environment.
• Is a proactive self-starter who works well independently as well as in a group.
• Is passionate about incredible customer experiences, and able to think outside-the-box while staying rooted in core fundamentals.

What we offer

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary and incentive schemes.
• Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension, discount portal, recognition scheme and wellbeing program… to name just a few!

We review applications regularly, so don’t wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post.

If you have any questions about the role or the process, email Izabella Plutowska, Sourcer at Izabella.plutowska@assaabloy.com.

Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com

When you join Yale, we open doors for you
We’re trusted by millions of people every day to keep what’s important to them safe. Their home, family and belongings. Looking after our people is just as important to us.

When you join our Yale team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 61,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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