Senior Technical Specification and Support Manager

Can you bring your technical skills to our Technical and Product department? Join our team based in UK and enjoy a Collaborative culture that empowers you to build a career you can be proud of.

What you would do as our Senior Technical Specification and Support Manager

As our Senior Technical Specification and Support Manager, you will act as the organisation's senior technical authority across electronic access control systems.

This role is focused on technical leadership, system design, training, and aftersales support ensuring robust, scalable, and compliant solutions across the UK & Ireland. You will lead complex solution design, support delivery and escalation functions, and drive technical capability across internal teams and partner networks.

You would also:

• Act as the technical authority for electronic access control systems, ensuring best-practice design, deployment, and assistance.

• Lead the design and validation of complex access control solutions, including integrations and high-risk or strategic projects.

• Own and enhance the technical compentency of the organisation and partners through structured training and knowledge transfer.

• Provide 2nd line technical assistance and escalation management, ensuring high service quality and rapid resolution of complex issues.

• Act as a critical interface between product, engineering, support, and the field, contributing to continuous improvement and innovation.

The skills and experience you need
We are looking for someone who:

• Has strong experience with electronic access control and security systems.

• Is skilled in system design, troubleshooting, and integrated solutions.

• Has good knowledge of networking, IP systems, cybersecurity, and integrations.

• Is experienced in technical assistance, escalation management, training, and mentoring.

• Has familiarity with enterprise access control platforms, compliance standards, and product testing/validation

What we offer

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.

• A competitive salary and incentive scheme.

• Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension, discount portal, recognition scheme and wellbeing program… to name just a few!

We review applications regularly, so don’t wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.

To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Nadia Aslam, Recruitment Business Partner at nadia.aslam@assaabloy.com .

Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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