Customer Service Advisor

Customer Service Advisor

Can you bring your administrative skills to our Customer Service department? Join our team based at Willenhall -UK and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What would you do as our Customer Service Advisor

As our Customer Service Advisor, you will be responsible for advising and interacting with customers to provide answers to queries involving our product or services offered by Door Hardware Group. As part of this exciting opportunity you will process customer orders, promote tools available to customers, support & update customer regarding their orders and delivery status as well as providing first line support for technical queries from our customers.

You would also:

• Answer customer calls within agreed Service Levels for Door Hardware Group
• Ensure that all calls taken are wrapped up at the end of each call.
• Provide support with orders on price hold, stock hold, credit hold and take ownership of these activities to ensure that we deliver the best service possible to our customers
• Maintain Door Hardware Group Document Management to ensure accurate and up to date  information is available
• Resolve any complaints and escalate to Customer Services Manager where necessary to ensure a timely resolution is provided to our customers

The skills and experience you need
We are looking for someone who:

• Has experience working within a busy, customer focused environment
• Has the ability to work under pressure, to deadlines with a strong determination to solve problems and resolve queries
• Is positive and friendly telephone manner.
• Has experience of using Microsoft office packages with good computer skills
• Is confident and resilient with the ability to deal with conflict and difficult people

What we offer

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary and incentive schemes.
• Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension, discount portal, recognition scheme and wellbeing program… to name just a few!

We review applications regularly, so don’t wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Izabella Plutowska, Sourcer at Izabella.plutowska@assaabloy.com

Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com

Who you would be working with

The Door Hardware Group, a business unit of ASSA ABLOY Opening Solutions UK & Ireland, offers a renowned and extensive portfolio of innovative security, safety and design solutions. Our portfolio comprises of mechanical and electro-mechanical ranges. Combining reliability with innovation we provide solutions, expertise and consultative advice to specifiers, trade distributors, OEMs and system integrators working in commercial, education and healthcare sectors.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.