Customer Service Administrator

Can you bring your administrative skills to our Customer Service team? Join our team in Willenhall (UK) and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What you would do as our Customer Service Administrator

We are looking for Customer Service Administrator to take care of our customers requirements.

You would also:

• Respond to and deal with issues relating to orders and deliveries from customers effectively to minimise the effect on the customer and cost to the business.
• Deal with queries as quickly as possible, maintaining a helpful and friendly approach, avoiding repeat calls for the same issue.
• Develop effective relationships with existing customers by promoting products and services and promotions within business unit where applicable.
• Manage customer concerns process applicable to business unit in line with local business procedures.
• Liaise with internal and external departments to ensure that orders are swiftly processed and dispatched.
• Provide effective support to the Sales teams, Marketing, Product Management, and any other key functions applicable within the business unit and other group companies as required.

The skills and experience you need

We are looking for someone who:

• Has experience within a busy, customer focused environment.
• Has the ability to work under pressure, to deadlines with a strong determination to solve problems and resolve queries.
• Has a positive and friendly telephone manners.
• Is experienced in using Microsoft office packages with good computer skills.
• Is confident and resilient with the ability to deal with conflict and difficult people.

What we offer

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Learning and career development opportunities, whether it’s online learning,
• management training or enhancing your skills.
• A competitive salary and incentive schemes.
• Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension,
• discount portal, recognition scheme and wellbeing program… to name just a few!

We review applications regularly, so don’t wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post.

If you have any questions about the role or the process, email Giulia Virde, Sourcer at giulia.virde@assaabloy.com

Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com

Who you would be working with

The Residential Business Segment is a complex multi-channel, multi-region sector encompassing a wide variety of product and customer types. As ASSA ABLOY UKI’s largest business segment it’s a dynamic, exciting and rewarding environment in which to grow your career. Full of interesting opportunities to challenge you, the Residential Sector is a great place to enhance and develop within a dynamic, success driven, yet supportive team environment.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.