Customer Account Manager



Customer Account Manager

Do you have a passion for providing excellent customer service? We want you to be responsible for delivering that service to our customers.

Come and join our Abloy UK team based out of Willenhall and join a collaborative, innovative culture to allow you to build a career you can be proud of!


What you would do as our Customer Account Manager:

We want you to contribute to the smooth running of the Abloy Internal Sales Office team to ensure that we provide excellent customer service in all aspects of the order process.

Reporting into the Sales Office Manager, you would:

  • Provide complete ‘order management’ from initial order processing through to delivery
  • Handle and address all customers enquiries in an efficient and effective manner through to a highly satisfactory conclusion.
  • Resolve queries relating to price, stock availability, order progress, customer concerns and credit non returns.
  • Process of credit notes as appropriate for the allocated sales regions
  • Liaise with warehouse and manufacturing to obtain delivery information.
  • Support colleagues within the Sales Office team in the following areas: Order entry, order queries, processing of customers concerns / proof of delivery, order book management.

The skills and experience you need:

 We are looking for someone who:

  • Has previous experience of working in an internal sales office/ customer service environment
  • Has strong administration skills with good attention to detail and an ability to prioritise effectively
  • Can learn about the technical aspects of our products
  • Takes responsibility, shows initiative, and can work in a small team
  • Is 100% committed to customer satisfaction


Who we are:

Abloy are the UK’s leading experts on high quality door locking and functionality. Abloy are the first choice for security professionals, installers, OEM's and specifiers. Our product range includes electric locking, cylinder, padlocks, door operators and more. Together, our solutions offer secure, compliant and lasting solutions trusted by organisations throughout the UK, Ireland and worldwide, across a variety of industries – wherever compromise is not an option. 


We review applications regularly, so don’t wait and APPLY NOW!
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, please contact our Talent Acquisition Director at



We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 51,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Willenhall, ENG, GB, WV13 3PW

Customer Service & Contact Center Operations
Not applicable