1st Line UK IT Support Analyst

Can you bring your enthusiasm, experience and IT skills to our fantastic IT department? Join our team based in Willenhall and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What you would do as our 1st Line IT Support Technician
As a 1st Line IT Support Technician, you will provide technical support to internal users, ensuring prompt resolution of incidents and requests while delivering exceptional customer service in line with ASSA ABLOY’s standards.

You would also:
• Act as the first point of contact for IT support via ServiceNow, walk ins, phone, and email — logging, triaging, and resolving incidents in line with SLAs.
• Provide technical assistance across all sites (on site and remote), supporting Windows 11, Office 365, business applications, and hardware such as laptops, printers, mobiles, and desktops.
• Deliver executive level IT support with professionalism, discretion, and rapid response to minimise operational disruption.
• Manage new starter processes, including device provisioning, account setup, and delivering IT inductions to ensure smooth onboarding.
• Maintain accurate documentation, support user account management via ADX and Entra ID, escalate complex issues appropriately, and contribute to knowledge base and service improvements while ensuring security and GDPR compliance.

The skills and experience you need 
We are looking for someone who has:
• Experience in 1st line IT support within fast paced, customer focused environments, with strong communication skills & professionalism.
• Solid knowledge of Microsoft technologies (Windows OS, Office 365, Teams, SharePoint) and familiarity with Active Directory, Exchange Online, and remote support tools.
• Skills in using ITSM tools such as ServiceNow, with an understanding of ITIL principles and service management best practices.
• Strong problem solving skills and the ability to work independently and collaboratively.
• Commitment for growth and continuous learning; relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) are desirable.

What we offer

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills. 
• A competitive salary and incentive schemes.
• Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension, discount portal, recognition scheme and wellbeing program… to name just a few!.

We review applications regularly, so don’t wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.

To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Nadia Aslam, Recruitment Business Partner at nadia.aslam@assaabloy.com

Let’s create a safer and more open world - together! 

To find out more about us, visit www.assaabloy.com

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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