EDC Customer Service Specialist

Works:

• Orders processing and coordinating notifications regarding their status,

• Issuing invoices and credit notes,

• Close cooperation with internal customers, logistics service provider and other departments,

• Customer support in terms of product availability from EDC portfolio,

• Efficient use of the ERP AX system and the CiP electronic ordering tool,

• Work on the key logistics goal “Order Fulfillment Index (OFR)”.

Requirements:

• Experience in a similar position is welcome,

• Knowledge of English at the communicative level (min B1/B2),

• Customer-oriented approach,

• Ability to maintain a high level of professionalism in contacts with clients and team members,

• Ability to prioritize and perform key tasks,

• Knowledge of MS Office package.Offer:

• Contract of employment,

• Quarterly bonus,

• Ability to work in a hybrid system,

• Medicover Premium private medical care,

• Health insurance,

• Multisport card,

• Work in an international company in an environment of high-class specialists and experts,

• Access to a foreign language learning platform,

• Co-financing for recreation,

• Possibility of development in a dynamic organization,

• Internal technical and product training,

• A well-coordinated team and a good working atmosphere. 

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.