Manufacturing Engineering Technician

REPORTS TO - PRODUCTION MANAGER, CARE TECHNOLOGIES NORTH AMERICA

The Manufacturing Engineering Technician will support electronics manufacturing, project shipments, and product returns for our nurse call, resident monitoring, and electronic access control products. The role combines device build and test work with shipment coordination, returns processing, and inventory support.

Day-to-day work includes production work orders, assembly, programming, testing, labeling, packaging, soldering, troubleshooting, and repair. It also includes entering project materials into the ERP system, running the shipping schedule, packing and tracking project shipments, and processing warranty and other returns. The role provides secondary support to R&D through PCB and firmware review, prototype testing, and manufacturing feedback.
This is a hands-on, in-office role. A college diploma or equivalent is required. A diploma or degree in electronics, electrical engineering, or a similar field is preferred. Candidates with electronics, manufacturing, or shipping experience are encouraged to apply.

RESPONSIBILITIES - 
•    Complete assigned production work orders in a timely manner
•    Assemble, program, test, label, and package manufactured devices
•    Perform surface-mount and through-hole soldering, and light mechanical work such as sawing and drilling when required
•    Troubleshoot devices, assess failure modes, complete repairs, and carry out field rework
•    Configure paging equipment and program pagers to site or order requirements
•    Track defect rates, labor effort, and production records to support product and process improvement
•    Support PCB and firmware design review, with end-user, support, and manufacturing needs addressed
•    Assist with testing and quality checks on component and system designs, and document manufacturing test plans for new products or quality issues
•    Enter project material lists, change forms, and additional work orders into the ERP system
•    Run the daily shipping schedule and share it with Manufacturing and Operations
•    Pack, ship, and track project shipments, and answer internal and external questions about shipment status
•    Pack work order kits for EMS vendor and maintain accurate inventory records for off-site inventory
•    Process returns, including warranty returns and new materials, and assist with RMA, service, and repair tasks
•    Assist with inventory counts, stockroom upkeep, and warehouse organization
•    Provide backup for shipping and receiving, including courier arrivals, tracking updates, and the shared shipping inbox
•    Other duties as required

KEY RELATIONSHIPS - 
•    Production Manager
•    Manufacturing
•    Operations
•    Sales
•    Engineering and R&D
•    Warehouse and RMA
•    Customers, couriers, and external suppliers

RELEVANT KNOWLEDGE, SKILLS, AND COMPETENCIES
Education/Training:
•    College diploma or equivalent
•    Technical diploma, or a bachelor's degree in Electronics Engineering or a similar field, preferred

Experience:
•    Preference given to candidates with electronics manufacturing, assembly, soldering, or shipping experience

Required:
•    Detail-oriented and organized, with strong attention to accuracy
•    Comfortable with Microsoft Office, including Excel
•    Clear written and verbal communication and strong interpersonal skills
•    Able to work independently and as part of a team
•    Able to follow procedures, perform repetitive tasks, and switch priorities when needed
•    Safe handling of electronics, tools, and inventory
•    Able to lift 20 lb repeatedly on occasion
•    Strong initiative, work ethic, and a positive attitude

Desirable:
•    Experience soldering surface-mount and through-hole assemblies
•    Experience assembling, programming, testing, or repairing electronic devices
•    Mechanical assembly skills, use of hand tools, and occasional use of power tools
•    Ability to use electronic test equipment and troubleshoot hardware or test-computer issues
•    Experience with ERP and/or CRM systems
•    Experience processing product returns (RMA), packing shipments, or processing orders
•    Experience installing manufacturing software, programming tools, or data-collection tools
•    Experience documenting test plans or manufacturing procedures
•    Experience with PCB or firmware design review
•    Experience qualifying suppliers

EXPECTED OUTCOME AND DELIVERABLES- 
•    Complete assembly, programming, test, repair, packaging, and project shipments accurately and on time
•    Process returns and keep ERP, inventory, and shipment records accurate
•    Improve product quality through troubleshooting, defect tracking, and clear test documentation
•    Support R&D with practical manufacturing feedback and defined PCB or firmware review tasks
•    Work with increasing independence across manufacturing, shipping, and returns

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We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.