Support Technician

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, which is the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have operations in over 70 countries, with over 52,000 colleagues around the world.

Part of Global Solutions, Automatit is in a period of quick growth, moving into new verticals and launching new services and technologies every month. As a part of the ASSA ABLOY family of companies, Automatit gives you the support and benefits of an established legacy business with the opportunity to contribute and excel in a start-up-like environment. Strong contributors have the chance to grow and advance quickly with a fun, tight-knit team.

Your Role in Keeping the Future in Safe Hands…

We are seeking a Support Technician to join our team. The ideal candidate will have excellent communication skills and a passion for customer service. In this role, you will be responsible for interacting with clients via phone and email to resolve technical issues related to web hosting. This person should be able to communicate well in language that a non-technically skilled individual will be able to understand while still having a depth of understanding where they could communicate an issue or other need in technical terms to a developer or other technician who may need to process a solution.

What you will do…

• Collaborate with internal teams to escalate and resolve complex technical issues.

• Provide exceptional customer service to clients experiencing technical issues with web hosting services.

• Interact with our support ticketing system to manage, track, and resolve client inquiries in a timely manner.

• Maintain up-to-date knowledge of industry trends and best practices in web hosting and technical support.

• Troubleshoot and resolve issues related to web hosting, including but not limited to DNS settings, server configurations, and email setup.

• Assist clients by making updates to sites based on their requests, which may involve basic JavaScript, HTML, and CSS modifications, providing guidance and support as needed.

What we expect of you…

• 1+ years of experience in a technical support role.

• Comfortable with the basics of JavaScript, HTML, and CSS.

• Basic understanding of code repository interaction (e.g., Git).

• Excellent communication skills, both verbal and written.

• Strong problem-solving skills and the ability to work well under pressure.

• Customer-focused attitude with a commitment to providing exceptional service.

What you can expect from us…

• Generous and competitive total rewards package.

• Comprehensive and career-development resources to expand your skills and maximize your potential.

• Supportive and accessible leadership team and a solid values platform that underpins who we are and how we operate.

Application

You can submit your application by clicking ‘Apply Now’. We will not consider applications received via e-mail or through other channels. We will review applications continuously, so please apply as soon as possible.

About Us

Featured four times in Forbes’s most innovative companies worldwide, we deliver innovative, safe, and convenient security solutions that provide real added value to our customers. As a group, our goal is to help billions of people experience a more open world. We’re proud to boast leading positions across the majority of Europe, North and South America, Asia, and Oceania, offering products and services to our customers seeking solutions to their entrance and opening requirements, such as locks, doors, and entrance automation.

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We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.