Quality Manager

An Amazing Career Opportunity for a Quality Manager !!

Location: Cardiff, UK

Job ID: 45919

The Quality Manager will lead and oversee all quality related activities within Third Millennium’s Pontypool operations.

This role ensures compliance with corporate standards, customer requirements, and regulatory obligations while driving continuous improvement in product quality, processes, and environmental management systems.

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

Physical Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions. 

This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.

Essential Duties 

• Execution of all duties in accordance with the requirements of the company’s quality system.
• To ensure that all responsible staff in the company are adequately trained in the operation, audit and monitoring of the Q/ISMS. 

Primary Duties 

• Oversee all QMS activities, such as conducting ISO 9001/ ISO 27001 internal audits and Supplier audits as needed.
• Will be managing all external audits and be responsible for our certificate, working with our Global Quality Management Team.
• Collaborate with technical support teams to address field issues, close feedback loops, and integrate learnings into product and process enhancements.
• Serve as the primary point of contact for external audits (e.g., ISO, customer, regulatory, UL, etc.). Manage audit readiness, responses, and follow-up actions.
• Take ownership of relevant KPIs, such as Delivered Quality, RAN, MRB, and CAPA.
• Manage the RAN process end-to-end, including root cause analysis, corrective actions, and trend reporting to reduce recurrence and improve customer satisfaction.
• Lead quality planning and execution throughout the NPI lifecycle.
• Ensure quality requirements are defined, validated, and verified during design, prototyping, pilot builds, and production ramp-up.
• Collaborate with R&D, manufacturing, and supply chain teams to ensure robust product launches.
• Direct interaction with Customers on potential issues or complaints about product quality, packaging, or processes.
• Partner with R&D, manufacturing, and supply chain teams to ensure quality is embedded in the design and launch of new products.
• Prepare and lead periodic management reviews, presenting quality performance metrics, audit outcomes, and strategic recommendations to senior leadership.
• Facilitate Kaizen events and CI initiatives across departments, fostering a culture of innovation, efficiency, and quality ownership.
• Conduct risk assessments for new and existing processes, products, and suppliers. Implement mitigation plans to proactively manage quality risks.
• Prepare and deliver clear, concise, and impactful presentations to senior leadership.
• Communicate quality performance, risks, and strategic initiatives with confidence and clarity.
• Oversee development and implementation of training content to ensure compliance with standard regulations, procedures, and other requirements.

Quality Leadership 

• Own and manage the Quality function for the Pontypool site, ensuring adherence to ISO standards and customer specifications.
• Develop and maintain Quality Management Systems (QMS) and Environmental Management Systems (EMS).

Compliance & Standards

• Ensure compliance with Third Millennium, HID, ASSA ABLOY, and customer requirements, codes of practice, and relevant legislation.
• Oversee audits, inspections, risk assessments, and incident investigations, implementing corrective and preventive actions (CAPAs).

Operational Excellence

• Drive continuous improvement projects in a lean manufacturing environment to meet or exceed performance and quality goals.
• Monitor and report on quality KPIs and operational goals.
• Control departmental expenditure within budgetary limits.

Environmental, Health and Safety Responsibility

• To ensure that a H&S System is established, implemented and maintained in accordance with the latest legislation.
• Execution of the company’s Health and Safety Policy.
• To advise the company on the requirements, policies and procedures for all aspects of health and safety.
• Ensure that all employees adhere to company policies and procedures. Maintain company’s policies and procedures in accordance with government guidelines.
• To conduct, assess and document all risks within the company.
• First point of contact for company employees, for any issues concerning health and safety, ensuring that all accidents are reported in accordance with company guidelines.
• Ensure compliance with environmental legislation and manage significant environmental risks.
• Handle external communications related to environmental matters promptly and effectively.

Customer Focus

• Act as the primary point of contact for quality-related customer queries and audits.
• Ensure timely resolution of quality issues to maintain customer satisfaction.

Essential Qualifications 

• Preferred: Degree in Quality Management, Engineering, or Operations Management, or equivalent work experience.
• 3+ years of experience in Quality Assurance or Quality Control, preferably in the access control, electronics, or manufacturing industries.
• Strong knowledge of ISO standards, QMS, and environmental compliance.
• Experience in quality assurance, audits, CAPA, and risk management.
• Background in operations management and procurement/supply chain.
• Familiarity with lean manufacturing and continuous improvement.
• Leadership skills for team development and succession planning.
• Understanding of health & safety and environmental regulations.

Work Requirements

• Compliance with all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
• Travel and fieldwork, including international travel may be required. Therefore, employee must possess, or be able to acquire a valid passport.
• Must be legally eligible to work in the country in which you are hired.

What we can offer you:

• Competitive salary and rewards package.
• Competitive benefits and annual leave offering, allowing for work-life balance.
• A vibrant, welcoming & inclusive culture.
• Extensive career development opportunities and resources to maximize your potential.
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds.

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly, all applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process. 

HID is certified as a Great Place to Work in the UK, reflecting employee feedback on trust, collaboration, and workplace culture.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal