Store and Operations Supervisor

Department: Yale Smart Shop (YSS)

Reports To: Business Development Manager - Direct Channel

Location: Bangkok, Thailand

Position Summary

Responsible for store operations, sales performance, customer experience and franchise support across Yale Smart Shops, ensuring operational excellence and business growth.

Key Responsibilities

• Sales & Customer Development: Manage customer inquiries via Line, Facebook, WhatsApp; follow up leads; conduct product presentations; prepare quotations and close sales.
• Training & Team Development: Train store operators and promoters and maintain training materials.
• Store Operations Management: Manage orders, delivery coordination, installation scheduling, customer feedback and post installation follow up.
• Franchise Management: Support franchisees, provide operational and sales guidance, monitor franchise performance, ensure compliance with brand standards, coordinate with internal teams, and support marketing and product launch activities.
• Retail Performance Management: Drive sales targets, monitor store performance, manage staff scheduling and compliance.
• Business Performance Analysis: Analyze Lead Conversion Rate, Sales Revenue and Footfall Traffic; provide recommendations to improve performance.
• Market & Competitor Analysis: Monitor market trends and analyze direct and indirect competitors.

Qualifications

• Bachelor degree in Business Administration, Retail Management, Marketing or related field.
• 2-4 years experience in retail operations, sales supervision or franchise management.
• Strong leadership, communication, analytical and problem-solving skills.
• Proficient in Microsoft Office and reporting tools.
• Ability to travel as required.

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As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.