Technical Support Manager - Service & Operations

Technical Support Manager – Service & Operations

About the Role

We’re looking for a highly skilled and motivated Technical Support Manager to play a crucial role in developing our engineering capability and delivering technical excellence across our Service and Operations teams. This is a hands-on, field-based role where you’ll combine technical expertise, coaching, and operational support to ensure our engineers and subcontractors are fully equipped to deliver outstanding service and installation performance.

Key Responsibilities

⚙️ Technical Support

• Provide expert technical guidance to engineers, managers, and subcontractors
• Support fault diagnosis, complex repairs, and product issues (remote & on-site)
• Assist with new product launches and readiness across teams
• Work with engineering and product teams to improve field performance

🔧 Technical Training & Development

• Deliver structured training programmes across our product range and competitor equipment
• Develop training materials, manuals, and hands-on demonstrations
• Along the Service Operations Managers and Installation Project Managers lead onboarding and ongoing development for engineers and subcontractors
• Provide refresher training, upskilling, and targeted coaching
• Alongside HR and QHSE maintain training records and issue certifications for compliance
• Support internal teams (Service Sales & Equipment Sales) with technical knowledge

✅ Competency Evaluation

• Conduct on-site assessments, audits, and technical evaluations
• Identify skill gaps and develop tailored training plans
• Partner with operational leaders to ensure compliance with safety and quality standards

🤝 Collaboration & Operational Support

• Work closely with Operations and Service leadership to improve performance
• Support initiatives to improve first-time fix rates and customer experience
• Coordinate training and site visits with minimal operational disruption
• Contribute to national capability and standardisation programmes

About You

We’re looking for someone with strong technical expertise and a passion for developing others.

✅ Essential Skills & Experience

• Proven experience in industrial doors, loading bay equipment, high-speed doors, or roller shutters
• Background in field service, engineering, or technical training
• Excellent diagnostic and problem-solving skills
• Strong communication and coaching ability across all levels
• Solid understanding of health & safety legislation and compliance standards
• High level of organisation and ability to manage training programmes

💡 Advantageous

• Experience with ASSA ABLOY Entrance Systems products or similar competitor equipment
• Experience conducting competency assessments or audits
• Training or instructional qualifications (e.g. Train the Trainer, PTLLS)

📋 Other Requirements

• Full UK driving licence
• Strong IT skills, including Microsoft Office
• Willingness to travel extensively across the UK

What We Offer

• A key role shaping technical capability across a national team
• Opportunity to influence operational performance and continuous improvement
• A collaborative environment with strong leadership support
• Ongoing professional development

Why Join Us?

This is an exciting opportunity to step into a technical leadership role without direct line management, where you can make a real impact on engineering standards, operational performance, and customer experience across the business.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.