Service National Account Manager

Are you an experienced salesperson with the ability to manage multiple projects, build and maintain lasting customer relationships, and have a desire to win? Join the ASSA ABLOY Entrance Systems division, covering the whole UK, and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What would you do as our Service National Account Manager

As a National Account Manager at ASSA ABLOY Entrance Systems, you will drive profitable growth of the ASSA ABLOY IDDS Service portfolio in line with company targets and objectives in the defined geographical area. This is a field-based role, requiring on-site visits to the client's side weekly, with an average of 16 face-to-face customer meetings per week.

You would also be responsible for: 

• Retaining existing profitable service contracts and support the service coordinator in the renewal process, converting new equipment installs into service contracts with a target conversion rate, and holding customer contract review meetings. You will be responsible for providing monthly KPI reports, specific to the customer's requirements.

• Securing profitable new service contracts from identified target customers within the defined area, promoting, and selling the complete range of Assa Abloy IDDS service products.
• Maintaining accurate records of meetings, negotiations, and activities in CRM and providing accurate and updated forecasts to the UK Service Manager and other relevant colleagues.
• Working closely with National Account customers and providing the additional support required by multisite clients, as well as collaborate with the sales team, the Service Engineer community, and other colleagues to enable joint projects at both existing and potential customer sites.

• Working with our internal Finance team to ensure aged debt on the contracts is kept within the agreed terms and conditions.

You will ensure alignment and communication across departments by working in conjunction with internal teams and providing timely, accurate updates and forecasts to support strategic decision-making.

The skills and experience you need

We are looking for someone who: 

• Has experience in field sales in a customer service environment, with knowledge of a service provision sold within a solution-based framework.
• Has experience in working with National / Key Account Customers.
• Has strong customer account management focus.
• Has knowledge of Microsoft Dynamics or a similar CRM system, and extensive experience. 
• Has a full Driving License.

What we offer

We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us.

Here is what we have to offer:

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary and incentive schemes.

We review applications regularly, so don’t wait!

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. To make sure your personal data is safe, we do not look at any applications sent by email or post.

 If you have any questions about the role or the process, email Giulia Virde at giulia.virde@assaabloy.com.

Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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