AX - Service Planning Assistant - FTC

Can you bring your experience to our team at ASSA ABLOY? Join our team based in Sheffield, UK and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What would you do as our Service Planning Assistant

As our Service Planning Assistant, you would be responsible for ensuring our engineers are in the right place at the right time; whilst meeting or exceeding our customers’ expectations. The Service Planning team is the heartbeat of our organization; and a key point of contact for our field based engineers as well as our customers.

You would also be responsible for:

• Responding to customer call-outs, logging emergencies, updating customers on arrival times, delays, and job completion via phone and email.
• Ordering materials and plant equipment from internal and external suppliers, arranging collections, and ensuring timely deliveries.
• Confirming job completion in the system to trigger accurate invoicing and chasing purchase order numbers from customers.
• Authorising supplier invoices for payment and ensuring cost-effective service planning.
• Handling customer queries via telephone and providing excellent customer service at all times.

The skills and experience you need

We are looking for someone who:

• Has strong customer service skills.
• Has excellent workload management, prioritisation, and organisational skills.
• Is team-oriented, contributing to the success of the planning team.
• Is proficient in various IT systems, including customer-specific platforms.
• Knowledge of CRM, portals, and invoicing systems would be beneficial.

What we offer

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills
• A competitive salary and incentive schemes
• Variety of benefits including attractive company pension, discount portal, recognition scheme and wellbeing program… to name just a few!

We review applications regularly, so don’t wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.

To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Dominika Nalepa, Talent Acquisition Business Partner, at dominika.nalepa@assaabloy.com.

Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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