Solutions & Quality Specialist



We are looking for a Solutions & Quality Specialist

As a Solutions & Quality Specialist in Critical Infrastructure business unit, you have the exciting opportunity to work together with large organizations spanning from Energy, Water to Telecommunications and Oil to help them creating the workspace for the future through value-add access and safety, data intelligence, and generating a prosperous environment for both, their employees and their customers and suppliers. You will be working together with the CI support, product management and development teams to provide first class support to our internal and external customers. You will also plan, organize, and conduct product and solution related trainings. The role will be based in Prague, Czech Republic.

What would you do as Solutions & Quality Specialist

  • Be responsible for customer experience for internal and external customers.
  • Critical Infrastructure's product portfolio technology support for distribution chain, end customers and Critical Infrastructure's employees
  • Recording support cases and maintaining data in the ticketing system
  • Participation in product claims process
  • Training the usage, maintenance and installation of products and related software for internal and external customers
  • Customer quality management & reporting


The skills and experience you need

  • Experience in working with access control products, customer service and/or quality is seen as an advantage
  • Minimum high school education, business or technical focus is an advantage
  • Ability to work independently
  • Good communication and teamwork skills
  • Problem solving skills
  • Systematic and developing approach
  • Competent with Microsoft Office skills, such as Word, Excel, PowerPoint
  • Fluency in English and Czech, both written and spoken


Application and contact
Critical Infrastructure is part of ASSA ABLOY Global Solutions and is on a journey full of potential and opportunities! A journey where committed and passionate employees are involved and change the industry, revolutionize the business and redefine the future. Do you want to join us? You are very welcome with your application already today. No applications are accepted via email, but only by submitting an online application.


If you have any questions or would like to learn more about the position, please contact Monika Fikrova, Talent Advisor, 


We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 51,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Praha 8, CZ, 18000

Customer Service & Contact Center Operations
Travel Required: 11%-30%