UK Operations Director

UK Operations Director

‘Supporting the digital transformation of the construction industry’

Biosite provides biometric access control and workforce management software solutions for the construction industry.

Biosite is expanding the team and is looking for a UK Operations Director to support its growth journey. Joining the Senior Leadership Team (SLT) and reporting directly to the Senior Vice President (SVP) and Head of Construction, the UK Operations Director will play an essential role in transforming the operations of the business, to help drive profitable and sustainable growth, whilst upholding the values of the organisation. Primary responsibilities include leading and overseeing UK business operations, ensuring efficiency, quality and alignment with our strategic goals.

About Biosite

Biosite is a tried and trusted partner for the construction industry, specialising in biometric access control and workforce management software solutions since 2010. Additional, integrated solutions for fire safety, site management software and site surveillance technology, form part of a comprehensive portfolio developed for the construction industry to support safety, security, efficiency and compliance on site.

Biosite has the software and hardware capabilities to tailor an end-to-end solution, with dedicated manufacturing, software, installation, service and support teams on hand to deliver the best customer experience.

Biosite is backed by the global leader in access solutions ASSA ABLOY.  

Our mission and values  

Biosite’s mission is to be the first choice for access control, workforce management, fire safety & security in the construction industry.  

How the team behave internally and with customers is driven by our values of Empowerment, Innovation and Integrity.  

Introduction
This role is pivotal in driving operational transformation and fostering innovation within Biosite, a rapidly maturing and innovative organisation. The UK Operations Director will not only manage existing processes but will also focus on rethinking and reshaping operational strategies to enhance efficiency, scalability and competitiveness. With a strong emphasis on continuous improvement, this role will lead the charge in challenging the status quo, identifying areas for growth and implementing change to ensure the business is well-positioned for future success. The focus is on long-term, sustainable transformation that aligns with Biosite’s strategic objectives and evolving market demands.
 

Main Responsibilities and Tasks

Operational Strategy and Leadership

• Ensure the implementation, monitoring and effectiveness of operational, health, safety and risk management systems

• Collaborate with senior leadership to create, define, implement and execute operational strategies aligned with Biosite’s Vision, Mission, Values and targets

• Lead, guide and nurture existing talented department leaders within the organisation, focusing on developing future leadership capabilities in key areas; Production (including Manufacturing & Assembly); Supply Chain operations (procurement, inventory management and logistics; Field Installation/Service Delivery; Field Service; 24/7 365 CCTV Monitoring Control Room; Customer Support Desk; Fleet management; Facilities management and Health and Safety
• Understand and ensure that the implications and duties imposed by new Acts of Parliament, Statutory Instruments, H.S.E Guidance Notes and Codes of Practice are brought to the attention of the Board of Directors

• Oversee day-to-day company operations, ensuring smooth coordination across teams and departments
• Oversee and tackle unforeseen issues/incidents promptly, ensuring team cohesion and minimal disruption across teams, departments and customers.
• Review and ensure Operational Functions are established to enhance service delivery and customer satisfaction, in line with budgets.

Process Improvement and Performance Management

• Oversee the development, implementation and continuous improvement of policies and procedures to maximise production capacity while maintaining high-quality market-leading standards and service and adherence to accreditation standards
• Create and continuously monitor Key Performance Indicators (KPIS), including Net Promoter Score (NPS), to proactively identify challenges and collaborate with the department leaders to develop effective solutions
• Standardise and enhance field service operations, including the installation of new products/software and the servicing/upgrading of existing products/software
• Ensure operational efficiency meets demand without compromising quality, while defining, monitoring and collecting key metrics to continuously reduce direct and indirect costs associated with poor quality 
• Define, implement and monitor CAPA process including but not limited to Six Sigma tools for improving delivery capabilities.

Customer Service:

• Proactively identify and resolve underlying issues that may affect customer satisfaction, ensuring long-term improvements in service delivery
• Provide ongoing training and resources to customer service teams to equip them with the skills and knowledge necessary to deliver exceptional service
• Collaborate with other departments to develop and implement mechanisms for capturing and acting on customer feedback, driving continuous improvement in service quality
• Generate regular reports on customer satisfaction trends and provide actionable insights to senior management, guiding strategic decision-making
• Ensure high levels of customer satisfaction by maintaining effective service delivery and addressing operational issues promptly
• Monitor and review customer satisfaction metrics (e.g. support ticket data, NPS scores, feedback, departmental surveys) to ensure Biosite is operationally set up to provide market-leading service.

Financial and Compliance Oversight 

• Manage quarterly and annual budgeting processes, including P&L responsibilities for the departments listed
• Control costs and optimise resource allocation to achieve financial targets
• Assess opportunities for improving efficiency and competitiveness by optimising internal production and external sourcing
• Collaborate with relevant departments to ensure adherence and compliance to company and departmental accreditations, such as ISO9001, ISO14001, ISO27001, Cyber Essentials Plus, EN54 Factory Audits, and others
• Address insurance requirements and ensure all operations align with legal and regulatory standards.

Collaboration and Innovation

• Work collaboratively with departments to drive alignment with strategic goals
• Leverage company output to enhance competitiveness within the industry
• Foster a culture of continuous improvement and innovation throughout the organisation.

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Qualifications

Proven experience in operations management, preferably in a service delivery and manufacturing-related field.​

Strong leadership skills with the ability to lead, evaluate, guide, and develop team members.

Demonstrated ability in financial management, including budget control, P&L responsibilities, forecasting and financial analysis.

Degree or similar preferred in Business Administration, Operations Management or a related field.

Extensive experience of using Six Sigma techniques to measure and improve delivery capability

Significant industry experience, including within progressive leadership roles.

Excellent problem-solving and decision-making abilities.

Knowledge of industry regulations and quality standards.

Demonstrated ability in operational tools and methods such as Lean and Six Sigma.

Salary and benefits

Competitive salary and benefits.

Travel Requirements

Regular travel between UK locations will be needed to oversee operations and support various teams across growing geographical locations. The role is based full-time at our headquarters in Solihull, West Midlands.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.