Support Desk Manager

Can you bring your experience to our team at ASSA ABLOY? Join our team based in Solihull, UK and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What would you do as our Support Desk Manager

As our Support Desk Manager, you would manage the 1st Line & 2nd Line Support teams and oversee them to ensure efficient operation. This position is office based four days per week and one from home.

You would also:

• Ensure that best practices are followed and standards are maintained.
• Enhance the team's understanding of products for effective remote support.
• Conduct monthly meetings with key customer accounts.
• Manage escalated customer concerns, ensuring follow-up actions and meetings.
• Collaborate with senior leadership and departmental management to develop and implement continuous improvement processes.

The skills and experience you need

We are looking for someone who has:

• Strong leadership and team management experience from a similar position.
• Previous experience working within a support desk environment.
• Focus on customer service and satisfaction.
• Ability to analyse data for decision-making and process improvements.
• Well-organised, punctual, and self-disciplined.

It would be beneficial if you have previous experience with Zendesk or a similar ticketing platform as well as construction industry knowledge and experience using CRM systems.

What we offer:

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary and incentive schemes.
• 24 days leave, increasing by 1 day per year after 2 years of employment.
• Company pension scheme.
• Opportunities for internal and external training.

We review applications regularly, so don’t wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.

To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Dominika Nalepa, Talent Acquisition Business Partner, at dominika.nalepa@assaabloy.com

Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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