Field Engineer

Join Team Biosite  

Biosite provides biometric access control and workforce management software solutions for the construction industry.  

Biosite is expanding the team and is looking for a Service Engineer to support its growth journey. Joining the service department team, the service engineer, reporting directly to Service & CCTV Supervisor, will play an essential role in service to drive profitable and sustainable growth, whilst upholding company values. 

About Biosite  

Biosite is a tried and trusted partner for the construction industry, specialising in biometric access control and workforce management software solutions since 2010. Additional, integrated solutions for fire safety, site management software and site surveillance technology, form part of a comprehensive portfolio developed for the construction industry to support safety, security, efficiency and compliance on site.  

Biosite has the software and hardware capabilities to tailor an end-to-end solution, with dedicated manufacturing, software, installation, service and support teams on hand to deliver the best customer experience. 

Biosite is backed by the global leader in access solutions, ASSA ABLOY.  

Our mission and values  

Biosite’s mission is to be the first choice for access control, workforce management, fire safety & security in the construction industry.  

How the team behave internally and with customers is driven by Biosite values of being Empowered, Innovative, Proactive and Adaptable.    

The role is field based: 

The Service Engineer is responsible for the servicing and maintenance of equipment in the field

Key Responsibilities:

Installation –
· Attendance and completion of Installation Visits · Installation of Access Control, Wireless Fire Alarm and CCTV systems
· Commissioning of Installations to include Walk Tests of CCTV systems and Technical sign offs with Technical Support
· Managing own van stock and ordering replacement stock with Stores Team
· Maintaining exemplary standards to build rapport with customers
· Adherence to Health and Safety and Environmental Regulations

· Maintaining tools and test equipment and ensuring they are properly calibrated
· Liaising with other Trades on Site to ensure Installations are completed

Service -
· Attendance and completion of Service Call Outs
· Basic trouble shooting, maintenance and repair on designated equipment · Completion of preventative maintenance such as health checks
· Managing own van stock and ordering replacement stock with Service Supervisor
· Maintaining exemplary standards to build rapport with customers
· Adherence to Health and Safety and Environmental Regulations
· Maintaining tools and test equipment and ensuring they are properly calibrated

Knowledge and Expertise:
· Strong construction industry knowledge preferable
· Computer literacy and understanding of PC hardware · A good understanding of electrical equipment
· A good understanding of networking and routing
· Valid CSCS Card is preferable
· Experience of engaging with customers in a pressured environment is preferable
· Valid Driver's Licence is essential

Personal Characteristics:
· Well organised and punctual
· Excellent Communication Skills both verbal and written · Good problem solver
· Ability to work on own initiative
· Ethical and trustworthy
· Maintain a professional appearance at all times

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.