Customer Success Manager



Customer Success Manager


Can you bring your experience to our Sales department at ASSA ABLOY, Biosite? Join our team based in Solihull, UK and enjoy a collaborative culture that empowers you to build a career you can be proud of. This position is based in Scotland and North of England.


What would you do as our Customer Success Manager

Following important contract wins in Scotland and the North of England, we are looking for a Customer Success Manager to join our commercial team. The role will be responsible for site onboarding and adoption of Biosite solutions and the success of our relationships with our key customers in these regions. The role of Customer Success Manager is a newly defined role in Biosite and therefore the successful candidate will have an opportunity to develop the role and make their mark in Biosite which is a rapidly growing technology company leading the way in workforce management for construction.


You would also be responsible for:

  • Contract optimisation: Capturing the opportunity established in the Enterprise Agreements with key customers. This will include building relationships with head office and site contacts to introduce and accelerate the on-boarding of the Biosite solution across construction sites
  • Site on-boarding and training: On-boarding sites including administrator and user training to ensure understanding and adoption
  • Upsell of non-contracted products to sites to deliver order and revenue uplift as well as maintaining a forecast of new orders
  • Customer Satisfaction: supporting the customer through the Biosite support process when queries and issues arise, as well as guiding the customer to get the best out of the Biosite self-help guides to improve useability and troubleshoot. The Customer Success Manager must provide exceptional customer service to their customers. This includes being responsive to customer needs, addressing concerns and issues, and ensuring customer satisfaction
  • Cross-functional collaboration: work closely with internal teams, such as marketing, product development, operations, support, service, customer experience and finance to ensure both the needs of the customer and also those of Biosite are being met


The skills and experience you need

We are looking for someone who has:

  • Experience in sales and a strong understanding of customer management
  • Excellent communication skills with the ability to explain technical terms plainly
  • Good organization skills to meet daily and weekly deadlines and flexibility to customer availability
  • Ability to handle change in a fast-paced environment with a positive can-do attitude as well as role-model behaviours
  • Active drivers licence 


Your experience in the construction or similar industry would be an advantage for this position as well as credible understanding of construction access control and workforce management solutions.


What we offer:

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

  • Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills
  • A competitive salary and incentive schemes


We review applications regularly, so don’t wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply no later than 01/08/2024.

To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Dominika Nalepa, Talent Acquisition Business Partner, at


Let’s create a safer and more open world - together!


To find out more about us, visit


We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Solihul, ENG, GB, B90 4NG

Sales, Marketing & Product Management
Travel Required: 61%-100%