Technical Specialist

An Amazing Career Opportunity for Technical Specialist!!! 

Location: Singapore

Job ID: 46036

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

Secure Issuance (SI):

Secure Issuance, part of HID Global, offers the world’s broadest and most sophisticated portfolio of card printers, laser engravers, encoders and software. For more than 25 years, organizations across a variety of industries — from enterprise corporations and government agencies to financial institutions and universities — have relied on HID Global Secure Issuance for the custom personalization and issuance of secure identity credentials and financial cards. With a history of pioneering patented technologies and expertise, business integrity and long-standing customer confidence, HID Global is a global leader in secure card issuance innovation.

Summary  

Provide technical support and repair services on Evolis products to partners and end customers

As our Technical Specialist, you’ll support HID’s success by: 

Technical Support

• Provide technical support (assistance and advising) to end users, partners, and subsidiaries throughout the year while ensuring customer satisfaction
• Technically assist internal services with Evolis products
• Self-train on Evolis products / own-brand products as well as operating systems like Linux, Windows, Mac, etc.
• Report product issues encountered to the Engineering Department to improve quality
• Participate in the development of products (Software, Hardware) to share a customer/technical perspective
• Create and provide technical documentation/information related to support
• Conduct preventive call campaigns or client visits to analyse their support

After-Sales Service

• Validate and receive RMA returns
• Apply the warranty and repair products and spare parts returned for after-sales service
• Prepare and send reports, quotes, credits and ensure liaison with the commercial department and technical support
• Report to R&D department on product issues encountered to improve Evolis product quality
• Technically assist internal services with Evolis products

Responsibilities

• Good customer satisfaction by providing technical support and repair
• Product improvement by reporting issue to R&D
• Improvement of technical skills transferred to customers and internal services
• Communication and support with Evolis HQ/Evolis China Office
• Preparation of logistics for internal, client training

Your Experience and Background

• Diploma or Degree in computing technology or similar
• 2-year minimum experience of After-Sales Service/Technical Support and/or Systems Industries
• 2-year minimum experience of supporting and interfacing with a sales team
• Candidate with less experience will be considered as “Junior Technical Specialist”

Required Technical Skills

• Good level of English (writing and oral) and Chinese (oral)
• Competencies in computing hardware, software, network, programming
• Competencies in Windows, Macintosh, Microsoft office...
• Synthesize technical data for writing documents or report
• Establish usage, commissioning, disassembly, or maintenance recommendations and advice
• Mechanical, electronic knowledge

Required Soft Skills

• Team spirit
• Organization
• Pedagogy
• Rigor
• Manual skills
• Analytical and synthetic thinking
• Autonomy

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee works primarily in an office environment, within a well ventilated area, and is exposed to moderate noise levels.

Work Requirements

• Compliance with all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
• Travel and fieldwork, including international travel may be required. Therefore, employee must possess, or be able to acquire a valid passport.
• Must be legally eligible to work in the country in which you are hired. 

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly, all applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal