Factory customer service

Job description:

Receive BU BP sales order in ERP system, follow up and make sure orders will be ship out on time.

Daily Tasks:

Maintain Sales Order in Axapta system;
Receive SO, follow up and make sure orders will be ship out on time;
Communicate with customer and internal department to solve the reference orders issues;
Assist shipping team arrange the shipment, make sure the good can be arrived at customers’ site smoothly;
Send weekly report to Business Unit
Accurate order management and analysis;
Follow up orders status timely and delivery follow up;
Keep factory OFR.

Skill Requirements:

Familiar with work in ERP system (AR module).

Familiar with factory order handling.
Good on English reading; writing and speaking

Education and/or Work Experience Requirements:

Junior College or above
More than 3 years relative order handling and follow up experiences.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Shanghai, SH, CN, 201602

Customer Service & Contact Center Operations

No Travel Required

Mid-senior level

30-Apr-2025