Customer Service Engineer, PANPAN and Yale China

1.   RESPONSIBILITY         :       

 •        盼盼智能锁技术视频制作：安装视频、使用视频、拆解视频、爆炸图解；
•        2024年增加耶鲁产品技术视频制作：安装视频、使用视频、拆解视频、爆炸图解；
•        线上+线下培训：盼盼店面促销员技术讲解、店面服务工程师技术培训、呼叫中心客服技术培训、电商客服技术培训；
•        2024年增加耶鲁产品线上+线下培训：店面促销员、电商客服、呼叫中心客服，现场服务工程师技术培训；
•        盼盼零配件储备规划、产品迭代导致的新老配件替换、储备；
•        2024年增加耶鲁产品零配件储备规划、产品迭代导致的新老配件替换、储备；
•        盼盼批量问题跟踪、处理、反馈；
•        2024年新增耶鲁产品批量问题跟踪、处理、反馈；
•        服务工程师现场疑难问题实时指导；
•        技术问题周报、月报整理发布；
•        其他协助事项；
2.  REQUIREMENTS         :        

•        大专及以上学历；；
•        1年以上智能锁制造行业工作经验;
•        智能家居/家电售后服务从业经验优先；
•        具备智能锁的相关专业知识，熟悉制做流程；
•        良好的沟通、协调能力和统筹管理能力，责任心强，工作主动严谨；
 

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.