Technical Sales and Product Support - DAS

Technical Sales and Product Support – DAS 

Can you bring an innovative eye to our Digital Access Solutions department? Join our team in

San Giovanni in Persiceto (Bologna), Italy, and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What you would do as our Technical Sales and Product Support – DAS  

In order to succeed in the role we are expecting great IT capabilities, knowledge on digital solutions and capability to handle tasks under continuous pressure. You would be working in close collaboration with our customers & company internal and external experts. We expect fluent written and spoken English to maintain good quality in communication.

You would also:

•    To Provide 2nd line support to technical partners in the market

•    Work with customers / employees to identify the correct solution that address their needs, from technical to budget point of view.

•    Work with customers / employees to identify installation or specification problems and advising on the correct solution.

•    Provide detailed project quote.

•    Provide training on Digital and Access Solutions products to both internal staff and external customers.

•    To develop knowledge of customers (their needs, problems, and business)

•    To provide regular reports on KPI’s

•    To understand the market and competitors

•    Maintain Digital and Access Solutions Document Management to ensure accurate and up to date information is available.

•    Attend technical and sales customer presentations.

•    Drive/participate in major incident handling.

•    Beta testing: co-ordinate and run proper beta test 

•    Active collaboration with the upper level EMEIA

The skills and experience you need.

We are looking for someone who:

•    Educated to University degree level in an Engineering discipline (or similar) with some postgraduate work experience.  Experience of working in a multicultural team and in an international environment would be useful 
•    Experienced in producing and delivering technical/product training, interactive as well as hands on, small groups and in front of larger audiences
•    Good team player who understands the importance of meeting deadlines and who thrives in a busy, challenging environment.
•    Very strong technical troubleshooting and Analytical Skills
•    An excellent communicator who can explain sometimes complicated concepts to managers and others across the region
•    Have a strong passion for Digital Products
•    Have the drive to see and engage in activities
•    Have good understanding of IT technologies
•    Basic knowledge on IP networking
•    Microsoft Office
•    Baseline data security knowledge
•    Have excellent written and verbal communication in Italian and English

 Additional value for:
•    Previous experience in electronic access control or integrated security solutions market is preferred
•    ITIL, security, SQL or networking related certifications.

What we offer

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Learning and career development opportunities, whether it’s online learning,

management training or enhancing your skills.

• A competitive salary and incentive schemes.

We review applications regularly, so don’t wait.

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email

or post. If you have any questions about the role or the process, email Ana Granados,

Talent Acquisition Business Partner, at anamaria.granadosgavira@assaabloy.com.

Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.