Systems Operations Engineer

An Amazing Career Opportunity for a Systems Operations Engineer!! 

Location: Salt Lake City, Utah

Job ID: 50554

The Systems Operations Engineer supports the reliability, performance, and security of the organization’s core systems and infrastructure. This role emphasizes learning, collaboration, and developing strong operational practices while assisting in day‑to‑day system maintenance and issue resolution. The ideal candidate is eager to grow, detail‑oriented, and comfortable working under guidance to help maintain and improve essential technical environments.

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

Identity and Access Management Solutions (IAMS): 

HID Global IAM products protect more than 85 million user identities. 

HID Global Identity and Access Management Solutions products protect more than 85 million user identities. At HID Global, we understand that no person, device, or workplace can go unprotected. This philosophy of Zero Trust drives us to create new advances in risk-based multi-factor authentication, leads us to secure user identities in converged access environments and drives the need to expand implementations with our industry-leading digital certificates and PKIaaS solution to manage them at scale. 

As our Systems Operations Engineer, you’ll support HID’s success by: 

• Assisting in the deployment, configuration, and maintenance of server, storage, and cloud infrastructure across production and non‑production environments.
• Monitoring system performance using established tools and processes, escalating issues when necessary to ensure availability and SLA adherence.
• Supporting automation efforts by maintaining scripts and tools for provisioning, configuration management, monitoring, and incident handling under guidance from senior engineers.
• Participating in troubleshooting activities and contributing to root‑cause analysis led by more senior team members.
• Helping maintain system documentation, runbooks, and operational standards, ensuring information is accurate and up‑to‑date.
• Assisting in implementing backup and disaster recovery procedures and helping execute business continuity processes as directed.
• Collaborating with Security, DevOps, Network Engineering, and Application teams to support platform stability and cross-functional initiatives.
• Supporting the lifecycle management of infrastructure components, including patching, upgrades, and routine maintenance tasks.
• Participating in the on‑call rotation and assisting with incident response activities.
• Contributing to evaluating new tools and processes, providing recommendations as part of team discussions.
• Supporting the deployment and configuration of infrastructure solutions.
• Assisting with automation tasks and routine systems management activities.
• Participating in troubleshooting and supporting senior engineers during root‑cause analysis.
• Collaborating with cross‑functional teams on operational tasks and project work.
• Contributing input during technology evaluations led by senior staff.
• Participating in SAFe/Agile ceremonies as a contributor to iterative delivery cycles.
• Assisting with capacity reviews and supporting infrastructure planning efforts. 

Your Experience and Background include:  

• 1–3 years of experience in systems administration, operations, or a related technical role.
• Working knowledge of Linux and/or Windows server administration.
• Exposure to cloud platforms such as AWS, Azure, or GCP.
• Familiarity with containerization technologies (e.g., Docker), with willingness to learn orchestration tools.
• Basic proficiency with Git-based version control systems (GitHub, GitLab, Bitbucket).
• Experience with scripting or automation tools (PowerShell, Python, Bash) at a beginner to intermediate level.
• Experience using monitoring or observability tools.
• Foundational understanding of networking concepts (DNS, load balancing, firewalls, routing).
• Exposure to Infrastructure‑as‑Code tools (Terraform, Ansible, CloudFormation) is a plus.
• Experience participating in incident response workflows or ticket-based troubleshooting.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent work experience is preferred.
• Familiarity with enterprise network concepts such as switching, routing, and load balancing is preferred.
• Basic exposure to container orchestration platforms (e.g., Kubernetes) is preferred.
• Understanding of CI/CD principles and DevOps workflows is preferred.
• Experience with Agile or SAFe practices is preferred.
• Exposure to identity management concepts and enterprise authentication systems is preferred.
• Entry‑level technical certifications (CompTIA Linux+, Network+, Azure Fundamentals, AWS Cloud Practitioner, etc.) is preferred.

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply?  

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. You'll have opportunities to share insights and contribute forward-thinking ideas that shape future outcomes. 
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

Immigration Sponsorship Not Available

• Applicants for this position must be currently and legally authorized to reside and work in the hiring country.
• HID Global will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.
• International relocation or remote work arrangements outside of the hiring country will not be considered.

Our Talent Acquisition team may use an AI-powered screening tool to support their initial review of your application. The tool analyzes resume content such as qualifications, skills, and experience to help recruiters assess applications against role requirements. It does not score, rank, filter, or make any decisions about your application. All hiring decisions are made by people following their own review of your full application.

Information processed by the tool is deleted once the recruiter's review is complete.

If you believe the tool has not accurately represented your application, you can request direct human review by contacting privacy@hidglobal.com with the subject line "Application Review Request" and the role you applied for.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal