Senior Technical Writer

An Amazing Career Opportunity for a Senior Technical Writer!! 

Location: Salt Lake City, Utah

Job ID: 51387

We are seeking a skilled Compliance Technical Writer to join our team. This role will support the ongoing maintenance, updating, and documentation of standard operating procedures, ensuring all materials meet regulatory, policy, and compliance requirements. The Compliance Technical Writer will play a critical part in producing documentation that reflects the highest standard of clarity, precision, and alignment with organizational and compliance expectations.

You will be responsible for auditing and evaluating current knowledge‑management content, identifying compliance gaps, and ensuring all documents are accurate, consistent, compliant, and easy to use. This includes validating procedures that adhere to internal policies, external regulatory standards, and established compliance frameworks.

The successful candidate will collaborate closely with technical staff and compliance partners to update existing documentation and create new materials when necessary. The ideal candidate will have experience with compliance policies and procedures, strong analytical skills, and excellent written and verbal communication skills.

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

Identity and Access Management Solutions (IAMS): 

HID Global IAM products protect more than 85 million user identities. 

HID Global Identity and Access Management Solutions products protect more than 85 million user identities. At HID Global, we understand that no person, device, or workplace can go unprotected. This philosophy of Zero Trust drives us to create new advances in risk-based multi-factor authentication, leads us to secure user identities in converged access environments and drives the need to expand implementations with our industry-leading digital certificates and PKIaaS solution to manage them at scale. 

As our Senior Technical Writer, you’ll support HID’s success by: 

• Developing, updating, and maintaining compliance and technical documentation, including policies, procedures, standards, guidelines, and supporting materials to ensure alignment with regulatory, contractual, and internal control requirements.
• Providing input on Certificate Policy (CP) and Certification Practices Statements (CPS) for the ongoing support of various Public Key Infrastructure (PKI) programs.
• Serving as the point of contact for teams on Policy related questions.
• Auditing existing documentation for accuracy, completeness, consistency, compliance gaps, and alignment with frameworks such as SOC 2, internal security policies, and governance requirements; recommending improvements where needed.
• Translating complex compliance and technical concepts into clear, concise, accessible content suitable for both technical and non‑technical audiences across the organization.
• Ensuring version control and document governance, maintaining accurate historical records, tracking revisions, and supporting annual or periodic policy reviews.
• Supporting internal and external audit activities, providing documentation updates, clarifications, and evidence as required.
• Monitoring regulatory and industry changes, ensuring documentation is updated proactively to reflect new requirements, risks, or best practices.
• Creating templates, style guides, and documentation standards that promote consistency, clarity, and compliance across all controlled documents.
• Coordinating reviews and approvals with compliance officers, risk owners, security staff, and leadership to ensure timely publication of updated materials.
• Maintaining documentation repositories and knowledge‑management systems, ensuring content is easy to navigate, searchable, and accessible to authorized users.
• Identifying content gaps and process inefficiencies, recommending enhancements to improve compliance, usability, and operational effectiveness.
• Assisting in drafting compliance communications, training materials, and guidance documents to support policy rollout and awareness campaigns.

Your Experience and Background include:  

• Ability to engage in technical discussions and understand complex technical concepts.
• Experience generating PDF and HTML online help deliverables.
• Strong writing and editing skills, with a keen eye for detail and accuracy.
• Experience creating instructional documentation for both technical and non-technical users.
• Ability to analyze explicit and implicit product requirements and determine the appropriate ways to address documentation needs.
• Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely to stakeholders from all areas of the company.
• Ability to work collaboratively in a team environment and demonstrate flexibility as requirements or processes change.
• Demonstrate ability to work independently, take ownership of projects, and meet deadlines with minimal supervision.
• Establish and maintain a manageable schedule for ongoing reviews, maintenance, and updates to existing documentation.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and SharePoint.
• Ability to quickly learn new tools, technologies, and processes as they evolve.
• Ability to understand and interpret contractual or policy documents.
• Must effectively understand technical jargon and communicate it to a level that is understandable by the audience, which may include non-technical users.
• 3-6 years of experience in professional/technical writing, editing, and researching process documentation with computer security or related fields.
• Proven experience as a Technical Writer or in a similar role.
• B. A. in English, Journalism, Communications, or related fields preferred; commensurate experience will be considered.
• Clear understanding of software development life cycles (SDLC) and methodologies, including Agile is preferred.
• Proficiency with defect tracking systems (e.g., JIRA) and source version control applications (e.g., Git) is preferred.
• Experience in SAFe Agile project management is preferred.

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. You'll have opportunities to share insights and contribute forward-thinking ideas that shape future outcomes. 
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

Immigration Sponsorship Not Available

• Applicants for this position must be currently and legally authorized to reside and work in the hiring country.
• HID Global will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.
• International relocation or remote work arrangements outside of the hiring country will not be considered.

At times, HID may use AI-assisted technology to help our Talent Acquisition team review applications by identifying job-related qualifications, skills, and experience in résumés and comparing them with the requirements of the role. The technology supports recruiter review but does not make hiring decisions. A member of our Talent Acquisition team reviews each application before any selection decision is made. Information processed by the tool is deleted once the recruiter's review is complete.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal