Senior Technical Writer

An Amazing Career Opportunity for a Senior Technical Writer!! 

Location: Salt Lake City, UT 

Job ID: 34169

We are seeking a skilled Technical Writer to join our team. The technical writer will help with assisting in updating and documenting standard operating procedures. This role is crucial for ensuring that documentation meets the highest standard of clarity and precision, facilitating effective communication across the organization. You will be responsible for auditing the current state knowledge management content and ensuring accurate, consistent, and easy to use documents.

The successful candidate will collaborate with technical staff, ensuring that existing documentation is updated and new materials are created when necessary. The ideal candidate will have experience with policies and procedures and excellent communication skills (written & verbal).

Who are we? 

HID Global powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

HID’s Identity and Access Management Solutions Department: 

HID Identity and Access Management Solutions products protect more than 85 million user identities. At HID, we understand that no person, device, or workplace can go unprotected. This philosophy of Zero Trust drives us to create new advances in risk-based multi-factor authentication, leads us to secure user identities in converged access environments and drives the need to expand implementations with our industry-leading digital certificates and PKIaaS solution to manage them at scale.

As our Senior Technical Writer, you’ll support HID’s success by: 

• Leading discussions with team members and SMEs to identify required deliverables, ensuring timely and accurate end-user documentation for project releases
• Collaborating with team members and SMEs to produce relevant and accurate documentation that meets stakeholder expectations, compliance requirements, and procedural guidelines
• Updating user guides, manuals, and other publications to reflect changes in software, CA applications, and operational policies
• Interpreting product requirements and functional specifications to create product-specific and procedural documentation
• Managing all aspects of document production, including writing/editing content, creating graphics, updating indices, and publishing in appropriate formats
• Maintaining a schedule for ongoing reviews, maintenance, and updates to existing documentation
• Adhere to Technical Publications standards and guidelines to ensure consistency with company style guides

What we will love about your background: 

• Ability to engage in technical discussions and understand complex technical concepts
• Experience generating PDF and HTML online help deliverables
• Proficiency with defect tracking systems (e.g., JIRA) and source version control applications (e.g., Git)
• Clear understanding of software development life cycles (SDLC) and methodologies, including Agile
• Experience in SAFe Agile project management is preferred
• Strong writing and editing skills, with a keen eye for detail and accuracy
• Experience creating instructional documentation for both technical and non-technical users
• Ability to analyze explicit and implicit product requirements and determine the appropriate ways to address documentation needs
• Ability to research, plan, and execute tasks with minimal supervision
• Demonstrate ability to work independently, take ownership of projects, and meet deadlines
• Establish and maintain a manageable schedule for ongoing reviews, maintenance, and updates to existing documentation
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and SharePoint
• Ability to quickly learn new tools, technologies, and processes as they evolve
• Hands-on experience with the product to ensure accurate and relevant documentation

Your Experience and Education include:   

• 3-6 years’ experience in professional/technical writing, editing, and researching process documentation with computer security or related fields
• B. A. in English, Journalism, Communications, computer information systems, or related fields preferred; commensurate experience will be considered
• Proven experience as a Technical Writer or in a similar role
• Ability to understand and interpret contractual or policy documents

Who you are as a Team Member:

• Exceptional communication skills, both written and verbal
• Willingness to ‘roll up sleeves’ and dive deep into tactical work when necessary
• Good interpersonal skills, willingness to learn and continue to grow professionally
• Strong team player and ability to work well with others

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise
• Innovation: You embrace challenges and want to drive ambitious change
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly

HID is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 61,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal