Registration Analyst

An Amazing Career Opportunity for a Registration Analyst II!! (Onsite role- 5days a week from the office)

Location: Salt Lake City, UT (US) 

Job ID: 33027

Responsible for ensuring that applications for identification certificates are received securely, adequately verified and properly processed; that orders are correctly filled and customers receive exceptional service.

Who are we? 

HID Global powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

HID’s Identity and Access Management Solutions Department: 

HID Identity and Access Management Solutions products protect more than 85 million user identities. At HID Global, we understand that no person, device, or workplace can go unprotected. This philosophy of Zero Trust drives us to create new advances in risk-based multi-factor authentication, leads us to secure user identities in converged access environments and drives the need to expand implementations with our industry-leading digital certificates and PKIaaS solution to manage them at scale.

As our Registration Analyst II, you’ll support HID’s success by: 

• Utilizing web-based system to review incoming certificate applications for completeness
• Performing Identification & Authentication according to specific levels as required by IdenTrust customers
• Contacting customers directly to resolve application related discrepancies
• Processing incoming mail to match up with pending applications; specialized request forms, notarized forms, disputes and other documentation
• Reviewing notarized documentation for completeness and contact appropriate agencies to determine validity of professional licenses
• Recording incoming certificate applications and agreements, including preparation of customer files (original and working), exceptions, revocations, disputes, etc.
• Meeting productivity targets set by management
• Participating in annual goal-setting and performance reviews

What we will love about your background: 

• Excellent communication skills and proven record of providing excellent customer service
• Ability to securely handle customer data
• Ability to read and interpret technical journals, specifications, international technical standards
• Capability to work flexible hours based on business need
• Ability to effectively communicate in the English language, both verbally and in writing

Your Experience and Education include:             

• High School diploma or GED
• Minimum 1-3 years’ combined customer service and/or administrative office experience
• Proficient in MS Office applications, such as Outlook, Word, Excel, PowerPoint, etc.
• Familiar with operating systems, such as Windows, etc.
• Ability to type a minimum of 50 wpm

Who you are as a Team Member:

• Exceptional communication skills, both written and verbal
• Willingness to ‘roll up sleeves’ and dive deep into tactical work when necessary
• Good interpersonal skills, willingness to learn and continue to grow professionally
• Strong team player and ability to work well with others

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise
• Innovation: You embrace challenges and want to drive ambitious change
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly

HID is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 61,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal