Senior IT Manager - Americas

The primary duty of the IT Manager is to manage all aspects of IT service delivery for Americas.

Essential Duties and Responsibilities:

• Develop excellent relationships with key internal stakeholders and third-party suppliers
• Serve as an escalation point in case of service quality issues, and have direct access to third-party suppliers to ensure operational services meet business requirements
• Provide technology guidance to the functional leadership and agree on the technology development agenda and budget with them
• Understand and manage the IT landscape i.e., key applications, assets, infrastructure, and services – know where there are problems/challenges and work within the IT Shared Service to prioritize necessary developments
• Conduct service reviews with business units to report on service performance and ensure risks and issues arising from IT service are well managed
• Communicate new services/changes in existing services to Business Units
• Review the IT costs and develop proposals for optimizing local IT spending and managing IT assets
• Manage demand & priorities for new local services and changes to operational services
• Provide local input into global business initiatives and escalate major requirements to the relevant CIO
• Drive and manage demand for Non-Standard-Service-Requests (NSSRs)
• Drive local delivery of IT transformation projects (End User Services, Network, Infrastructure)
• Work with Operating Companies to fully leverage, exploit and drive the adoption of technology and service capabilities used
• Educate the business on how to use the IT service and maximize benefits
• Educate the business about IT policies, procedures, security, and compliance
• Maintain detailed project planning for all open projects and generate reports on projects and service delivery to be reviewed by the management.
• Aim for high productivity on the IT department individuals based on the demand and prioritize the tasks communicating property to stakeholders and internal customers.
• Identify roles and responsibilities within the tools maintenance and assign those to the proper stakeholders.

Skill Requirements and Performance Criteria:

• A demonstrable track record of leading individuals and teams through complex change
• Prior experience in managing complex IT projects from the project management perspective with best practices
• Strong technical background
• Experience, gravitas, and professionalism to engage and influence at the Executive level
• Good knowledge of all aspects of Service Delivery
• Excellent self-organization
• Direct experience in managing budgets
• Strong project management skills
• Strong track record of delivery, has attention to detail, is organized, and demonstrates excellent time management skills
• Able to travel

Education and/or Work Experience Requirements:

• 8+ years of experience in IT Technical operations and infrastructure
• 4-year college degree is desired. Significant professional technical support work experience may substitute for some educational coursework.
• Formal experience in project management, certification in ITIL or PMO desirable
• Working knowledge of any customer service ticketing system and enterprise systems.
• MS Windows operating systems up to Windows 8, Server, and VM environment.
• Experience with MS Office Suite.

Software and Technical Skills:

• Experience with MS Suite, ERP, CRM and CSM systems
• Network knowledge, preferred.
• Knowledge MS Dynamics and SAP HANA is a strong plus or familiarity with other ERP systems.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to talk, listen and speak clearly on telephone.
• Availability during after hours and weekends due to business continuity requirements

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We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.