Quality Manager

An Amazing Career Opportunity for a Quality Manager!!

Location: Reading UK

Job ID: 33272

We are currently recruiting for a Quality Manager to join our team here in Reading !!

Who are we? 

HID Global powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees.  Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

As our Quality Manager, you will support HID’s success by:

• Management coordinator of Quality Management System to maintain certification of ISO9001 and Mastercard TQM international standards.
• Manage Audit program to ensure the company and its staff follow laid down procedures which comply with ISO9001 and TQM requirements
• Raise the general level of quality awareness within the company and make frequent patrols of the production lines.
• Measure, compile, analyze and report internal & external quality metrics
• Drive cost of poor quality improvements
• Comprehensive COPQ metrics including scrap, warranty and other related quality costs to be used as the basis for driving internal manufacturing process and product improvements.
• Focus is not solely on costs of failing products but other customer concerns as well.
• Work with stake holders to implement product/process improvements that reduce the number of DMR’s being raised through production and the supply chain.
• Work with stake holders to implement product/process improvements that reduce the number of RMA’s returned from the field
• Lead triage and escalation of emerging product quality issues to resolution
• Control non-conforming product in accordance with specification and manage corrective and preventative actions completion and verify effectiveness.
• Manage corrective action requests (CAR’s) for external & internal product and process quality issues.
• Facilitate root cause and failure analysis of returned product as necessary.
• Facilitate FMEA meetings with a cross-functional team to ensure quality is built into new products & processes
• Prepare and present quality information to management, suppliers and customers as required.

What we will love about your background:

• Must demonstrate customer focused mentality.
• Excellent problem-solving abilities.
• Excellent project management skills.
• Internal drive to meet goals.
• Ability to work in a team-oriented atmosphere.
• Demonstrated time management, communication, presentation, and organization skills.
• Understanding and proven work experience with quality, lean and waste elimination processes and tools ensuring continuous improvement.
• Ability to manage a team, multi-task, set priorities and meet deadlines.

Your Experience and Education include: 

• College degree in a related field is preferred.
• 3-5 years of experience in Quality management, ideally in an electronic assembly environment.
• Knowledge of Mastercard Global Terminal Quality Management (TQM) program would.
• Must have the ability to work with various cultures in a global team.
• Must be able to make effective and independent business decisions.
• A solid understanding of quality system requirements and quality tools such as 8D, Cause & Effect Diagram (fishbone), control plans, SPC, FMEA and demonstrated analytical skills to use the data driven approach to solve customer quality issues.
• Understanding and proven work experience with quality, lean and waste elimination processes and tools ensuring continuous improvement.

Why apply? 

Empowerment: You will work as part of a global team in a flexible work environment, learning and enhancing your expertise.

Innovation: You embrace challenges and want to drive ambitious change.

Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly.

HID Global is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation. 

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 61,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal