Customer Service Representative

Responsibilities include, but are not limited to:

• Developing positive customer relations by providing courteous, efficient and proactive customer service.
• Answering inbound calls and creating service tickets, ensuring orders are accurate and complete
• Working closely with the sales department and customers to schedule service calls
• Invoicing open orders
• Working with vendors to source/cost materials
• Managing open orders and assisting with collections
• Setting residential service schedule

Qualifications:

• Outstanding communication skills and courteous telephone manner
• Strong time management skills and the ability to multi-task in a fast-paced environment
• Strong problem-solving skills and ability to make decisions independently
• High level of attention to detail
• Excellent attendance record
• Must be able to communicate in the English language; verbally and in writing
• Must be familiar with MS Office applications, i.e. Microsoft Outlook, Word, Teams and Excel

Education and/or Experience:

• High school education or equivalent
• Minimum of 2 years Customer Service experience preferred
• Previous estimating experience is a plus

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.