Technical Engineer

We are searching for Technical engineer in Czech Republic.

Position summary:

• Responsible for managing the day-to-day service operations of an assigned region, delivering expected service sales results by ensuring execution of programs and standards in coordination with partners.
• Ensure the execution of customer service standards and customer satisfaction programs, build customer loyalty by developing a quality service team along with local partners that exceed customer’s expectations.
• Ensure the achievement of sales, productivity and profitability in the Service Centre Region.
• Provide procedural guidance to ensure that the team complies with policies and procedures, security, safety, and environmental codes and ordinances. 
• Identify and resolve technical issues related to software and firmware applications  
• Keep open communication with customer to include communicating estimated problem resolution time 
• Present training presentations on multiple technical levels  
• Successful completion of formal and on the job training, to include self-study modules on VingCard and Elsafe product lines  
• Ensures strategic plan implementation is consistent with corporate goals, policies, and quality assurance and growth objectives.    
• Ensures customer satisfaction, quality and financial results are met.  
• Establishes and maintains strong working relationships with customers.  Assists team in resolving high visibility problem cases and issues.  
• Review performance and quality standards on an on-going basis, performance appraisals, and motivational programs needed to achieve standards.   
• Manage new projects including planning, development, implementation, and maintenance for the account(s).   
• Develop the service centre team’s ability to handle large new construction projects – on budget and on time.  
• Ensures compliance with safety, security, regulatory, and company policies

Position responsibilities:

• Technical support and maintenance  
• Aftermarket sales  
• Testing of new products.  
• Prepare technical documentation  
• Project management  
• Ensure that all documentation and media is completed for new installation and existing customers.  
• Follow up on all shortcomings found so that issues can be resolved at the earliest opportunity.  
• Report and record accurately all site visits.  
• Provide technical support/ demonstration assistance. 
• Ensures customer satisfaction, quality and financial results are met. 
• Establishes and maintains strong working relationships with BP.  
• Assists BP team in resolving high visibility problem cases and issues.  
• Manage new projects including planning, development, implementation, and maintenance.    

Requirements: 

• Education: 3-year engineering degree 
• Minimum of five (3) years of IT/HVAC/Access Control products and new construction experience. 
• Strong knowledge of the industry and in depth knowledge of the organization’s products, policies and procedures.
• Technical aptitude (extensive training is given but must have the ability to learn new technology) 
• Strong ability to troubleshoot different technologies and communicate complex technical concepts to individuals with minimal knowledge 
• Works well independently (in a tight time line), self-motivated, and takes initiative  
• Strong knowledge in network technologies, LAN/WAN environments, routing, TCP/IP, and components 
• Knowledge of computer operation – Ms Office, ERP/MRP  
• Driving license, B  

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.