Cloud Operations Engineer


An Amazing Career Opportunity for a Cloud Operations Engineer!! 

Location: Prague, Czech Republic

Job ID: 28364



Do you enjoy managing, building and supporting cloud infrastructure and are you passionate about automation, application hosting, networking and security? Do you have an overall experience of 6-8 years managing production platforms with an excellent understanding of different cloud hosting technologies and exhibiting a high amount of initiative and responsibility?

We are looking for a dynamic individual to join HID’s Identity and Access Management Services (IAMS) and be a part of our Cloud Operations team. Your primary objectives of the role are to manage, build, monitor and maintain our AWS cloud environments. 


Who are we? 

HID Global powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. Check us out here: and 


HID’s Identity and Access Management Solutions Department: 


HID Global Identity and Access Management Solutions products protect more than 85 million user identities. At HID Global, we understand that no person, device, or workplace can go unprotected. This philosophy of Zero Trust drives us to create new advances in risk-based multi-factor authentication, leads us to secure user identities in converged access environments and drives the need to expand implementations with our industry-leading digital certificates and PKIaaS solution to manage them at scale.

As a Human Resource function, we help our people be the best version of themselves, offering resources and tools, coaching, learning, and development opportunities. We work to help employees and teams succeed. Our work supports over 725 people managers and 4,000 global employees. This position supports how we create programs that reward our people.


As our Cloud Operations Engineer, you’ll support HID’s success by: 


  • Contributing and driving greater efficiency and optimization across our environments, by being an active and engaged member within your direct team as well as the larger engineering department
  • Building, installing and configuring servers primary in virtual environments
  • Automating manual tasks to improve deployment, reliability and performance
  • Monitoring and optimizing systems performance and security by taking proactive measures to prevent issues and acting with a high sense of urgency to correct them
  • Participate in the oncall rotation team, to support customer facing environments
  • Advise the team on needed tactical as well as strategic operational improvements to drive operational excellence
  • Documenting process, infrastructure topology and systems configurations
  • Schedule and coordinate with internal teams maintenance activities
  • Build and provide periodic status reports to internal staff regarding maintenance, process improvements, upgrade/update activities
  • Acting as an escalation point for internal support staff to resolve active issues
  • Actively participate in the Incident, Problem, Change and Project Management programs, deliver and document details within the agreed guidelines 



What we will love about your background: 


  • Overall 6-8 years managing production platforms with an excellent understanding of different cloud hosting technologies
  • Advanced knowledge for managing virtual machines in an AWS as well as a VMWare environments
  • Establishing and maintaining server environments, including troubleshooting configuration and networking issues
  • Methodical troubleshooting, advanced technical skills and attention to detail used in diagnosing problems, reproducing issues
  • Willingness to take ownership of problems and seek solution
  • Common sense, creativity and organizational skills to address challenging and complex challenges in an adaptive, high-tech environment
  • Multi-tasking and time-management to prioritize and switch between varied tasks
  • Ability to work both independently and collaboratively
  • Motivation, curiosity, ambition, and the ability to hit the ground running
  • Ability to effectively communicate in the English language, both verbally and in writing
  • Ability to read and interpret technical journals, specifications, international technical standards, etc.


Your Experience and Education include:             


  • Bachelor’s degree in Computer Science or related degree, candidates with equivalent education and relevant work experience may also be considered. 
  • Good experience leveraging AWS products and solutions in multi tenant production environments
  • Efficient and effective communication both with customers and within internal departments
  • Broad based Microsoft Server operating system experience within medium to large enterprise software environments and client-server architectures
  • Good Linux and scripting knowledge
  • Docker and Kubernetes knowledge
  • Advanced SQL DB experience including configuration, tuning and backups



Who you are as a Team Member:


  • Exceptional communication skills, both written and verbal
  • Willingness to ‘roll up sleeves’ and dive deep into tactical work when necessary
  • Good interpersonal skills, willingness to learn and continue to grow professionally
  • Strong team player and ability to work well with others



Why apply? 


  • Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise
  • Innovation: You embrace challenges and want to drive ambitious change
  • Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly



HID is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.


We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 61,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.


Prague, CZ, 186 00

Customer Service & Contact Center Operations
Travel Required: 0%-10%