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Field Technician

 

JOB SUMMARY

The primary duty of a Field Service Technician is to implement complex proprietary computerized access control systems, safes, related peripherals, and various hardware and software applications. This job requires a mix of soft personal skills along with deep technical knowledge paired with strong diagnostic skills. You will be responsible for establishing rapport and comfort with customers as well as deploying, monitoring, diagnosing, and repairing a large software suite with an even larger array of hardware types.

 

DUTIES AND RESPONSIBILITIES

  • Customer service oriented approach with importance on understanding customer operation procedures
  • Provide hardware and software solutions to solve customer access control scenarios
  • Ability to travel week-to-week, 80% of the year
  • Provide in person training to end users after system implementation
  • Performing advanced troubleshooting on AAGS proprietary products and software
  • Exercise professional judgment to discern customer concerns and needs for complex systems
  • Provide feedback to property personnel and internal superiors on resolution/next steps
  • Retrieve logs and provide detailed technical descriptions for bug reporting
  • Work independently with little oversight or support in remote locations
  • Collaborate with and support other departments as needed
  • Available for on-call assignments on a rotating schedule basis
  • Support and assisting AAGS certified contractors on-site and remotely
  • Manage high pressure situations with a professional demeanor
  • Provide high level end user support remotely or on-site
  • Other duties and special projects as assigned

 

SKILL REQUIREMENTS AND PERFORMANCE CRITERIA

  • 3 to 7+ years of customer support or field technical experience
  • Must be flexible with scheduling
  • Ability to travel throughout US (drive and fly)
  • Exceptional organizational skills
  • Conscientious professionalism
  • Excellent customer service skills
  • Strong diagnostic/critical thinking skills
  • Clear and concise written communication
  • Understand Basic server / client relationship
  • Understanding of user authentication and privilege controls
  • DHCP and DNS in determining network identities
  • Use of basic network troubleshooting tools (Netstat, Ipconfig, Wireshark)
  • Basic low voltage systems (Voltage, Amperage, NO and NC contacts)
  • Comfortable with multiple tools hand tools

 

Preferred Professional Skills:

  • Advanced knowledge of Windows, Windows server, VM OS and environments
  • Strong knowledge of Apple iOS
  • Strong knowledge of Android OS
  • Strong knowledge of wireless signal and RF networks
  • Familiar with IoT devices
  • Comfortable with multi-meter (Voltage, Amperage)
  • Previous technical/field support experience
  • Ability to read floor plans and electronic wiring schematics
  • Previous experience Service Now, Concur, and Microsoft Dynamics AX

 

Education/ Certificate:

  • IT certifications
  • Bachelor degree or work experience equivalent

 

JOB SUMMARY

The primary duty of a Field Service Technician is to implement complex proprietary computerized access control systems, safes, related peripherals, and various hardware and software applications. This job requires a mix of soft personal skills along with deep technical knowledge paired with strong diagnostic skills. You will be responsible for establishing rapport and comfort with customers as well as deploying, monitoring, diagnosing, and repairing a large software suite with an even larger array of hardware types.

 

DUTIES AND RESPONSIBILITIES

  • Customer service oriented approach with importance on understanding customer operation procedures
  • Provide hardware and software solutions to solve customer access control scenarios
  • Ability to travel week-to-week, 80% of the year
  • Provide in person training to end users after system implementation
  • Performing advanced troubleshooting on AAGS proprietary products and software
  • Exercise professional judgment to discern customer concerns and needs for complex systems
  • Provide feedback to property personnel and internal superiors on resolution/next steps
  • Retrieve logs and provide detailed technical descriptions for bug reporting
  • Work independently with little oversight or support in remote locations
  • Collaborate with and support other departments as needed
  • Available for on-call assignments on a rotating schedule basis
  • Support and assisting AAGS certified contractors on-site and remotely
  • Manage high pressure situations with a professional demeanor
  • Provide high level end user support remotely or on-site
  • Other duties and special projects as assigned

 

SKILL REQUIREMENTS AND PERFORMANCE CRITERIA

  • 3 to 7+ years of customer support or field technical experience
  • Must be flexible with scheduling
  • Ability to travel throughout US (drive and fly)
  • Exceptional organizational skills
  • Conscientious professionalism
  • Excellent customer service skills
  • Strong diagnostic/critical thinking skills
  • Clear and concise written communication
  • Understand Basic server / client relationship
  • Understanding of user authentication and privilege controls
  • DHCP and DNS in determining network identities
  • Use of basic network troubleshooting tools (Netstat, Ipconfig, Wireshark)
  • Basic low voltage systems (Voltage, Amperage, NO and NC contacts)
  • Comfortable with multiple tools hand tools

 

Preferred Professional Skills:

  • Advanced knowledge of Windows, Windows server, VM OS and environments
  • Strong knowledge of Apple iOS
  • Strong knowledge of Android OS
  • Strong knowledge of wireless signal and RF networks
  • Familiar with IoT devices
  • Comfortable with multi-meter (Voltage, Amperage)
  • Previous technical/field support experience
  • Ability to read floor plans and electronic wiring schematics
  • Previous experience Service Now, Concur, and Microsoft Dynamics AX

 

Education/ Certificate:

  • IT certifications
  • Bachelor degree or work experience equivalent

 

#LI-VS1

 

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Plano, TX, US, 75074 Houston, TX, US, 77042 Hurst, TX, US, 76054 Irving, TX, US, 75063 Las Vegas, NV, US, 89118 Memphis, TN, US, 38141 Palm Beach Gardens, FL, US, 33410 Salt Lake City, UT, US, 84119 Salt Lake City, UT, US, 84116 San Jose, CA, US, 95112 Bellevue, WA, US, 98007 Burlingame, CA, US, 94010 Colorado, CO, US, 80401 Irving, TX, US, 75062 Las Vegas, NV, US, 89118 Los Angeles, CA, US, 91406 Phoenix, AZ, US, 85018 Roseville, MN, US, 55113 Utah, UT, US, 84116 Woodbridge, NJ, US, 07095 Austell, GA, US, 30168 Monroe, LA, US, 71203 Houston, TX, US, 77055 Athens, AL, US, 35613 Birmingham, AL, US, 35211 Decatur, AL, US, 35601 Homewood, AL, US, 35209 Montgomery, AL, US, 36108 -, AL, US, - Russellville, AL, US, 35654 -, AK, US, - Arden, NC, US, 28704 Chandler, AZ, US, 85225 Phoenix, AZ, US, 85043 Phoenix, AZ, US, 85043 Phoenix, AZ, US, 85044 -, AZ, US, - Scottsdale, AZ, US, 85260 Scottsdale, AZ, US, 85260 Tempe, AZ, US, 85281 Tucson, AZ, US, 85705 Yuma, AZ, US, 85365 -, AR, US, - Bryan, TX, US, 77803 Anaheim, CA, US, 92805 Anaheim, CA, US, 92806 Baldwin Park, CA, US, 91706 Baldwin Park, CA, US, 91706 Baldwin Park, CA, US, 91706 Baldwin Park, CA, US, 91706 Ceres, CA, US, 93507 City of Industry, CA, US, 91744 Commerce, CA, US, 90040 Eastvale, CA, US, 91752 El Cajon, CA, US, 92020 Fremont, CA, US, 94538 Fremont, CA, US, 94555 Fresno, CA, US, 93727 Hayward, CA, US, 94545 Huntington Beach, CA, US, 92647 Irvine, CA, US, 92618-2215 Lake Forest, CA, US, 92610 Long Beach, CA, US, 90815 Milpitas, CA, US, 95035 Mission Hills, CA, US, 91345 Ontario, CA, US, 91764 Rancho Cucamonga, CA, US, 91730 Redwood City, CA, US, 94063 -, CA, US, - Riverside, CA, US, 92507 Sacramento, CA, US, 95828 Sacramento, CA, US, 95652 San Francisco, CA, US, 94109 San Fransisco, CA, US, 94104 Ventura, CA, US, 93003 West Sacramento, CA, US, 95605 Woodland Hills, CA, US, 91367 Woodland Hills, CA, US, 91367 Charlotte, NC, US, 28277 Aurora, CO, US, 80011 Aurora, CO, US, 80011 Denver, CO, US, 80239 Englewood, CO, US, 80112 -, CO, US, - Berlin, CT, US, 06037 New Haven, CT, US, 06511 New Haven, CT, US, 06511 -, CT, US, - -, DE, US, - -, DC, US, - Alachua, FL, US, 32615 Brandon, FL, US, 33510 Coconut Creek, FL, US, 33073 Fort Lauderdale, FL, US, 33334 Fort Lauderdale, FL, US, 33309 Fort Lauderdale, FL, US, 33309 Inverness, FL, US, 34450 Jacksonville, FL, US, 32256 Jacksonville, FL, US, 32218 Jacksonville, FL, US, FL 32256 Orlando, FL, US, 32809 Orlando, FL, US, 32809 Orlando, FL, US, 32811 Orlando, FL, US, 32804 Oviedo, FL, US, 32765 Palm Beach Gardens, FL, US, 33410 Pompano Beach, FL, US, 33073 -, FL, US, - Sunrise, FL, US, 33325 Tallahassee, FL, US, 32303 Tallahassee, FL, US, 32303 Austell, GA, US, 30168 Austell, GA, US, 30136 Columbus, GA, US, 27105 Kennesaw, GA, US, 30144 Marietta, GA, US, 30064 Norcross, GA, US, 30092 Peachtree City, GA, US, 30269 Peachtree City, GA, US, 30269 -, GA, US, - -, HI, US, - Meridian, ID, US, 83642 -, ID, US, - Addison, IL, US, 60101-3020 Carol Stream, IL, US, 60188 Danville, IL, US, 61832 East Moline, IL, US, 61244 Elk Grove Village, IL, US, 60007 Elk Grove Village, IL, US, 60007 Elmhurst, IL, US, 60126 Naperville, IL, US, 60563 -, IL, US, - Wood Dale, IL, US, 60191 Elkhart, IN, US, 46514 Franklin, IN, US, 46131 -, IN, US, - Des Moine, IA, US, 50313 Mason City, IA, US, 50401 Pleasant Hill, IA, US, 50327 -, IA, US, - Edgerton, KS, US, 66021 Lawrence, KS, US, 66046 Remote, KS, US, - Shawnee, KS, US, 66226 Lexington, KY, US, 40511 -, KY, US, - -, LA, US, - Shreveport, LA, US, 71107 St. Rose, LA, US, 70087 -, ME, US, - Columbia, MD, US, 21046 Elkridge, MD, US, 21075 -, MD, US, - Williamsport, MD, US, 21795 Attleboro, MA, US, 02703 Auburn, MA, US, 01501 Mansfield, MA, US, 02048 -, MA, US, - Auburn Hills, MI, US, 48326 Grand Rapids, MI, US, 77041 Livonia, MI, US, 48150 -, MI, US, - Sterling Heights, MI, US, 48312 Baxter, MN, US, 56425 Brooklyn Park, MN, US, 55445 Eden Prairie, MN, US, 55344 Hanover, MN, US, 55341 -, MN, US, - Florence, MS, US, 39073 -, MS, US, - Hazelwood, MO, US, 63042 -, MO, US, - St Charles, MO, US, 63303 Butte, MT, US, 59701 -, MT, US, - -, NE, US, - Las Vegas, NV, US, 89120 Las Vegas, NV, US, 89118 Las Vegas, NV, US, 89030 Las Vegas, NV, US, 89118 -, NV, US, - Reno, NV, US, 89502 -, NH, US, - Carlstadt, NJ, US, 07072 Fairfield, NJ, US, 07004-2135 Hackensack, NJ, US, 07601 Hamilton, NJ, US, 08691 -, NJ, US, - Albuquerque, NM, US, 87109 Albuquerque, NM, US, 87106 -, NM, US, - Albany, NY, US, 12205 East Rochester, NY, US, 14445 East Syracuse, NY, US, 13057 Maspeth, NY, US, 11378 -, NY, US, - Rochester, NY, US, 14624 Rochester, NY, US, 14624 Woodbury, NY, US, 11797 Woodbury, NY, US, 11797 Mooresville, NC, US, 28117 Asheville, NC, US, 28806 Charlotte, NC, US, 28273 Charlotte, NC, US, 28273 Charlotte, NC, US, 28269 Charlotte, NC, US, 28216 Concord, NC, US, 28027 Greensboro, NC, US, 27410 Harrisburg, NC, US, 28075 Hickory, NC, US, 27616 Huntersville, NC, US, 28078 Indian Trail, NC, US, 28079 Kernersville, NC, US, 27284-9163 Mocksville, NC, US, 27028 Monroe, NC, US, 28110 Monroe, NC, US, 28112 Monroe, NC, US, 28112 Monroe, NC, US, 28110 Newton, NC, US, 28658 Raleigh, NC, US, 27610 Raleigh, NC, US, 27615 -, NC, US, - Winston Salem, NC, US, 27105 -, ND, US, - North Las Vegas, NV, US, 89030 Beavercreek, OH, US, 45434 -, OH, US, - Upper Sandusky, OH, US, 43351 West Chester, OH, US, 45069 Westerville, OH, US, 43082 Westlake, OH, US, 44145 -, OK, US, - Tulsa, OK, US, 74116 Tulsa, OK, US, 74116 Portland, OR, US, 97218 Portland, OR, US, 97230 -, OR, US, - Bethlehem, PA, US, 18017 Bristol, PA, US, 19007 Bristol, PA, US, 19007 Easton, PA, US, 18040 Lititz, PA, US, 17543 Montgomeryville, PA, US, 18936 North Wales, PA, US, 19454 Philadelphia, PA, US, 19154 Pittsburgh, PA, US, 15205 -, PA, US, - Rockwood, PA, US, 15557 Wyomissing, PA, US, 19610 Phoenix, AZ, US, 85009 Providence, RI, US, 02909 -, RI, US, - Roseville, MN, US, 55113 Round Rock, TX, US, 78665 Columbia, SC, US, 29130 Columbia, SC, US, 29203 Greenville, SC, US, 29605 North Charleston, SC, US, 29420 -, SC, US, - Simpsonville, SC, US, 29680 -, SD, US, - Chattanooga, TN, US, 37407 Chattanooga, TN, US, 37421 Knoxville, TN, US, 37918 Knoxville, TN, US, 37921 Lewisburg, TN, US, 35613 Louisville, TN, US, 37777 Memphis, TN, US, 38134 Milan, TN, US, 38358 Nashville, TN, US, 37207 Nashville, TN, US, 37204 -, TN, US, - Spring Hill, TN, US, 37174 Austin, TX, US, 78753 Austin, TX, US, 78744 Brownsville, TX, US, 78521 Burleson, TX, US, 76028 Carrollton, TX, US, 75006 Dallas, TX, US, 75220 Denison, TX, US, 75020 El Paso, TX, US, 79936 El Paso, TX, US, 79935 Fort Worth, TX, US, 76140 Grand Prairie, TX, US, 75050 Haltom City, TX, US, 76117 Houston, TX, US, 77041 Houston, TX, US, 77040 Houston, TX, US, 77040 Lubbock, TX, US, 79423 McAllen, TX, US, 78501 McKinney, TX, US, 75070 Mesquite, TX, US, 75150 Pharr, TX, US, 78577 -, TX, US, - Richardson, TX, US, 75081-6623 -, UT, US, - West Valley City, UT, US, 84120 -, VT, US, - Chesapeake, VA, US, 23320 Colonial Heights, VA, US, 23834 Manassas, VA, US, 20110 -, VA, US, - Salem, VA, US, 24153 Kent, WA, US, 98032 Kent, WA, US, 98032 -, WA, US, - -, WV, US, - Brookfield, WI, US, 53045 Kenosha, WI, US, 53142 Mequon, WI, US, 53092 Muskego, WI, US, 53150 New Berlin, WI, US, 53151 -, WI, US, - West Bend, WI, US, 53095 -, WY, US, - Danville, IL, US, 61832

Production & Skilled Trades
Travel Required: 61%-100%
Associate
30-Jun-2025


Nearest Major Market: Plano
Nearest Secondary Market: Dallas

Apply now »