AR & Billing Sr. Manager / Director

Role Purpose

The Senior Manager / Director – AR & Billing Ownership role is accountable for end-to‑end ownership of Accounts Receivable and Invoicing/Billing across ASSA ABLOY Hospitality.

The role further provides governance, performance management, and escalation oversight across the broader Order-to-Cash (OTC) cycle, while leading and developing AR and Billing teams responsible for execution.

This position is critical to collections integrity, billing accuracy, customer financial experience, team development and strong financial controls.

Scope & Ownership

Primary ownership of Invoicing/Billing and Accounts Receivable processes, policies, controls, and performance outcomes.

Enterprise accountability for AR balances, aging quality, reserves, and write-offs across multiple legal entities.

People management responsibility for AR and Billing leaders and teams, including performance, capability development, and capacity planning.

Governance and KPI ownership for broader OTC activities including Upstream business process evaluation, Cash Application, Credit operations, and Dispute management.

Senior escalation point for customer issues, credit exposure, billing disputes, and risks.

Key Responsibilities

• Lead and manage AR and Billing teams, including managers and individual contributors, driving accountability and performance outcomes.
• Own AR and Billing policies, standards, and internal controls.
• Ensure accurate, timely, and compliant invoicing aligned to contractual and revenue recognition requirements.
• Accountable for AR integrity including aging accuracy, reserves, and bad debt exposure.
• Set performance targets for collections, cash app, credit, and dispute resolution.
• Review OTC performance trends and drive corrective actions through functional leadership.
• Serve as escalation owner for high‑risk accounts and complex billing disputes.
• Partner with Commercial and Legal leadership on contract design and credit decisions.
• Own AR close activities, reconciliations, executive reporting, and audit readiness.
• Sponsor automation and process improvement initiatives focused on the OTC cycle.

People Leadership & Talent Development

Directly manage AR and Billing managers and senior individual contributors.

Build succession plans and develop future leaders within AR and Billing functions.

Coach leaders on performance management and employee development.

Drive a culture of ownership, continuous improvement, and results orientation.

Systems & Tools

• SAP S/4HANA (Billing and FI‑AR)
• Advanced Microsoft Excel
• Workflow, case management, and automation tools

Key Performance Indicators

• Billing accuracy and invoice timeliness
• AR aging quality and overdue exposure
• Bad debt and reserve accuracy
• Team productivity and capacity utilization

Qualifications

Bachelor’s degree in Finance, Accounting, or Business required; CPA or MBA preferred.

10+ years of progressive experience in AR, Billing, or OTC leadership roles.

Minimum 5+ years of people management experience, including managing managers.

Proven ability to lead through influence, governance, and performance management.

Strong executive communication and stakeholder management capability.

#LI-EA1

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.