Technical Product Trainer



Education drives growth, the EMS Technical Product Trainer provides an important contribution to the overall growth of our business and is a key element of the EMS value proposition. 

This is a remote position requiring up to 80% travel.  Candidates must live in the Greater Phoenix, Arizona area.

As Training Specialist, you will be responsible for conducting and delivering ASSA ABLOY product trainings, seminars, workshops, and schools, both live and virtual, for contract hardware and wholesale distributors, security professionals/locksmiths, systems integrators, architects, end users and internal employees.  You will work closely with product managers, subject matter experts, trainers, engineers, marketing, sales reps and customers to ensure that our content is current and relevant and that objectives are established and met for each training session. You will also work closely with the Training Content Development Manager to create and maintain detailed lesson plans and materials for each training session. This includes everything from presentations and videos to exercises and assessments.



Essential Functions and Responsibilities:

  • Conduct, direct, and coordinate "in-house" technical and product training for Phoenix ASSA ABLOY brands
  • Coordinate, schedule and conduct training seminars/workshops with and for our customers and local sales offices
  • Manage the established training budget
  • Develop training aids and materials in conjunction with Training Content Development Manager
  • Provide logistical support for conducting training at ASSA ABLOY training centers and customer locations.
  • Stay current with adult training methods and tools.
  • Maintain metrics for documentation and measuring the effectiveness of the training activities:
    • End user, installers, architectural and engineering training
    • Wholesale Distribution staff
    • Continuing Education Units
    • Conduct training on EMS&OEM product line and new products for factory representatives, distributors, dealers, installers and end users.
  • Maintenance of all materials related to product training.
  • Promote a professional appearance/attitude when interacting with customers and vendors
  • Interact with various departments, such as the Engineering department, on product development, final testing and installation of new and modified products.
  • Maintain knowledge and experience with the EMS&OEM product lines, including how the product installed for proper use, through continued education.
  • Possess the requisite skills and operational understanding of logistics within the organization in order to ensure training equipment safely transported from location to location in a timely manner.  This includes an understanding of time required for materials in transit and tracking of those materials
  • Must be capable of obtaining a passport for limited international travel – primarily Canada.
  • Must be capable of submitting and passing background checks in states that require additional background checks to be an instructor.
  • Assist with set-up and tear down booth at tradeshows as required.



Education and/or Experience:

A bachelor’s or master’s degree in training and development, education, communications, organizational development or related field, or equivalent work experience.


  • 5 years prior training, teaching, sales or related experience
  • Extensive knowledge of commercial doors and frames, architectural hardware with a specific focus on access control/electro-mechanical products
  • Experience with conducting instructor-led training workshops – both classroom and hands-on product installations
  • Excellent written, verbal and visual graphics design skills
  • Good organizational skills, creative ability and attention to detail
  • Excellent public speaking skills, including facilitating large groups
  • Ability to travel up to 80%
  • Experience in developing e-Learning and instructor-led training modules a plus


Travel, approximately 80% is required




We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Phoenix, AZ, US, 85044

Sales, Marketing & Product Management
Travel Required: 61%-100%
Mid-senior level

Nearest Major Market: Phoenix