Regional Customer Success Manager

Do you lay awake thinking of creative ways that you and your team can meet and exceed the expectations of your customers and provide a world class customer experience? Do you come from the door, hardware, architectural, construction, building materials or a related industry and understand how to leverage your experience and knowledge to help grow and expand the business? Are you looking for a position that will afford you the opportunity to be in an environment where you have a voice and can truly see the impact of your efforts?

If you answered yes to these questions, we should talk!

The ASSA ABLOY Door Group is looking to add a Regional Customer Success Manager to our Western Region, Headquartered in Phoenix, Arizona.

This will be an on-site role and would require travel within the Western United States, reporting directly to the Regional Head of Hollow Metal.

Come see who we are at: https://www.assaabloy.com/group/en/about-us

Our team is growing and there has never been a more exciting time to join us!

What would you do as our Customer Success Manager?

You would play an integral role in ensuring the success and satisfaction of our valued customers. You will be responsible for the front-end activities such as building and maintaining strong relationships with customers, understanding their needs and goals, and working collaboratively across internal and external teams to deliver solutions that exceed client expectations. This is an exciting opportunity for a proactive and customer-centric individual who enjoys customer facing to make a significant impact in three distinct areas: Customer Service/Order Management, Estimating/Project Services, and Team Management.

Customer Service/Order Management:

• Manage the flow of the Service Center’s front-end processing of orders
• Monitor and respond to customer inquiries, elevated issues, or concerns.
• Maximize the use of the Service Center’s stock welding program.
• Direct orders to the proper manufacturing locations based on profitability and customer satisfaction.
• Trouble shoot customer orders for accuracy and/or production delays.
• Work with Operations Manager to control production scheduling and backlogs.

Estimating/Project Services:

• Ensure the timely processing of customer quotes, ensuring accuracy and pricing.
• Drive Quote follow up process, evaluate hit rate and customer metrics.

• Project Take Off’s
• Field Verifications
• Turnkey package specifications

 Team Management:

• Nurture and develop team members creating an environment of continuous improvement.
• Help to develop and maintain SOPs.

• Perform other duties and special projects as required.

• Actively participate in providing a safe and harmonious working environment for all employees.
• Comply and ensure compliance of all state and federal regulations, Company standards and the ASSA ABLOY Code of Conduct.

What we are looking for:

• Bachelor’s degree or related experience/skills.
• Minimum of 7 years of experience managing and accomplishing goals through your team.
• Previous experience in the door, hardware, architectural, construction, building products or a related industry is highly desired. Previous experience within customer management in a manufacturing / production environment would be a plus.
• Proven track record of delivering an outstanding customer experience through a combination of frequent engagement, subject-matter-expertise, and operational excellence.
• Demonstrated track record of being a self-starter or being resourceful.
• Excellent communication and time management skills.
• Excellent analytical and problem-solving abilities with a keen attention to detail and a commitment to accuracy.
• Ability to multitask and prioritize projects under tight time deadlines.
• Proficiency in Outlook and Word. Advanced skills in Excel (Pivot Tables, Formulas, etc.) and PowerPoint.

What we offer!

We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us. Here are some highlights of what we have to offer:

• Medical, Dental, Vision, 401(k), Short and Long-term Disability, Life and AD&D Insurance, Flexible Spending, Employee Assistance Program, discount portal, recognition and well-being programs … just to name just a few!
• Paid Vacation, Sick Time, and 12 paid Company Holidays
• Tuition Reimbursement, Learning and Career Development opportunities
• Competitive Salary

We review applications regularly, so don’t wait!

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post.

If you have any questions about the role or the process, email Stephanie Mandato, Senior Talent Acquisition Manager at stephanie.mandato@assaabloy.com

Let’s create a safer and more open world - together!

AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

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We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.