Software Support Specialist

ASSA ABLOY

 

Are you looking for a technical support challenge without the monotony of a call center?  Then a Software Support Specialist role with ASSA ABLOY may be for you.  Enjoy a small team environment with people who are passionate about what they do.   We provide a culture which values work-life balance and offer flexible shift start and end times.  In-house training is available as well as opportunities for growth.  This is not your average Software Support position.  You will have access to and be a part of building a robust and evolving, knowledge base.  No two days are the same.  Your responsibilities will include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who is able to earn our clients’ trust. You should be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

 

Responsibilities

 

  • Provide remote technical support and light training to end-clients, business partners, and colleagues
  • Provide support via phone, email, and remote connection
  • Technical fault finding and root cause analysis, both software and hardware
  • Report any bugs or issues with the development team
  • Document new findings in the Knowledge Base
  • Keep customer reports and records in CRM and Technical Support software tools
  • Assist with technical product training
  • Work efficiently utilizing a ticketing system that must be kept current with full disposition details.
  • Assist in the installation of on-premise software and the creation of cloud-based instances.
  • Perform more complex maintenance activities to ensure optimal system performance.
  • Communicate courteously and effectively with end-users in the problem resolution process.

 

Minimum Qualifications

  • Proficient with Windows Operating Systems, Microsoft Office Suite applications, and software installations
  • 3 years’ experience performing first level network troubleshooting (WAN/LAN, VPN connections, servers, and desktops.)
  • Effective communication skills.
  • Excellent problem resolution skills.

 

Preferred Qualifications

  • Microsoft Certifications, MCSA/MCSE/MCITP and/or Windows certification(s)
  • SQL Experience
  • Experience with remote troubleshooting and remote support tools (LogMeIn, TeamViewer, Zoom, MS Teams, etc.)
  • Experience troubleshooting VPN and connectivity issues

 

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 51,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Phoenix, AZ, US, 85007 Butte, MT, US, 59701 East Syracuse, NY, US, 13057 Columbia, SC, US, 29203 Austell, GA, US, 30136 Anaheim, CA, US, 92806 Tulsa, OK, US, 74116 Brandon, FL, US, 33510 Raleigh, NC, US, 27616 New Castle, DE, US, 19720 Fremont, CA, US, 94538 Memphis, TN, US, 38134 Peachtree City, GA, US, 30269 Albany, NY, US, 12205 New Berlin, WI, US, 53151 Jacksonville, FL, US, 32256 Portland, OR, US, 97218 Houston, TX, US, 77040 La Vista, NE, US, 68138 Minneapolis, MN, US, 55349 Lawrence, KS, US, 66046 Blaine, MN, US, 55449 Aurora, CO, US, 80011 Knoxville, TN, US, 37918 Fairfield, NJ, US, 07004-2135 Arlington, VA, US, 22209 Des Moine, IA, US, 50313 Garland, TX, US, 75042 San Antonio, TX, US, 782218 Berlin, CT, US, 06037 Columbia, MD, US, 21406 Columbus, GA, US, 27105 Eden Prairie, MN, US, 55344 Arden, NC, US, 28704 Austin, TX, US, 78753 Lubbock, TX, US, 79423 Kent, WA, US, 98032 Naperville, IL, US, 60563 Coconut Creek, FL, US, 33073 Austin, TX, US, 78744 Irvine, CA, US, 92618-2215 Mansfield, MA, US, 02048 Concord, NC, US, 28027 Orlando, FL, US, 32804 Ventura, CA, US, 93003 Albuquerque, NM, US, 87106

Sales, Marketing & Product Management
No
Entry level
03-Jan-2023


Nearest Major Market: Phoenix