Implementation Configuration Engineer (HID2872)



An Amazing Career Opportunity for a Implementation Configuration Engineer!! 

Location: Palm Beach Gardens, FL

Job ID: 10613



Who are we? 

HID Global powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. Check us out here: and 


HID’s Implementation Department: 

HID Global/Crossmatch is seeking a new team member in our Implementation delivery team who will provide software configuration and validation services for our customers per their requirements. The ideal candidate will use their technical acumen and customer service skills to gather final customer requirements, configure software per requirements, and gain customer acceptance of the software prior to it being handed off to and installed by our delivery team.


As our Implementation Configuration Engineer, you’ll support HID’s success by: 

  • Gain and maintain knowledge of assigned customers' technical and business environment(s).
  • Install and maintain internal Virtual Machines for installation, configuration, and validation.
  • Gather and document any low-level requirements not identified through the pre-sales cycle.
  • Modify software base configuration through configuration file modifications to meet customer requirements.
  • Gain customer acceptance of configured software.
  • Check configuration files into Engineering repository and fully document changes.
  • Provide effective and consistent communication to management, peers, and account team in support of customer.
  • Serve as backup to the Implementation delivery team by being prepared and capable to install, configure, and validate software solutions in our customers’ environments.
  • Take ownership for front line service and support to internal and external customers.



What we will love about your background: 

  • Understanding of set up and general administration of servers, PCs, networks, and firewalls.
  • Understanding of network topologies and common network protocols and services.
  • Knowledge of VM technologies and SQL Server.
  • Familiar with XML and JSON formatted documents.
  • Experience with Jira, Confluence, and Team Foundation Server preferred.
  • Understanding of source control using Git.
  • Working technical knowledge of Internet browsers including Edge, Chrome, and Firefox.
  • Demonstrates ability to learn complex software tools quickly.
  • Keeps abreast of changes in technology and our products.
  • Ability to take the lead on special projects and be point person driving them to completion.


Your Experience and Education include:             

  • BS Degree in Computer Science / Engineering or equivalent 5 years related experience.
  • Strong customer service and teamwork skills. Professional demeanor to maintain and enhance customer relationships.
  • Ability to define solutions to problems of minor to intermediate scope where analysis of situation or data requires a review of identifiable factors.
  • Proficiency in MS Office 365 Products (Outlook, Word, Excel, PowerPoint, Teams).
  • Experience using Notepad, Visual Studio Code, Notepad++.
  • Conduct sanity check on certified packages before delivery to client.
  • Identify opportunities to improve the system and disseminate client feedback to the relevant departments within the organization.



Who you are as a Team Member:

  • Exceptional communication skills, both written and verbal. 
  • Willingness to ‘roll up sleeves and dive deep into tactical work when necessary.
  • Good interpersonal skills, willingness to learn and continue to grow professionally.
  • Strong team player and ability to work well with others.
  • You proactively seek to adopt and implement diversity into your work, including valuing different backgrounds, experiences and thinking. You also embrace creating and nurturing a culture of diversity, inclusion, and belonging.


Why apply? 

  • Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
  • Innovation: You embrace challenges and want to drive ambitious change.
  • Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly.


HID Global is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation. 


#HIDJobs #configurationengineer #palmbeachgardensjobs #floridajobs





We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 50,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences. 


Palm Beach Gardens, FL, US, 33410

Customer Service & Contact Center Operations
Mid-senior level

Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami